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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

August 27, 2020

They had a limited about of loaner and rental cars when I brought my car in. Good thing the work on my car was done fairly quickly. I would recommend setting an appointment and arriving at least 20 minutes b More

by Robbin
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Aug 27, 2020 -

Norm Reeves Ford Superstore responded

Thank you for the positive review, we appreciate your feedback, Robbin.

August 26, 2020

Great service friendly and provided details f service and future precautions for car. Appreciate the timely turn around for pick up. The price was fair. More

by jerrybarba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Aug 26, 2020 -

Norm Reeves Ford Superstore responded

Thank you for the 5 stars and awesome review, Jerry!

August 26, 2020

Great service, fast signed paperwork and was done helpful in understanding the payment going through my bank details of the warranty and security services were great More

by VictorH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kang, Isaiah Valencia
Aug 26, 2020 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback and 5-star rating, Victor!

August 26, 2020

I went to many dealers looking for a Ford Explorer, and the service at Norm Reeves Cerritos was by far the best. Our salesman Isaiah was by far the most helpful and knowledgeable employee I have met. He wa More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fortino Milian, Isaiah Valencia
Aug 26, 2020 -

Norm Reeves Ford Superstore responded

Thanks for the 5-star rating and positive review, Andrew! Congratulations on your Ford Explorer!

August 26, 2020

Excellence service and professionalism from Cindy. Thank you for providing us a complimentary drop off that came with a very friendly driver, when there was no Uber. More

by amcfadden45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy
Aug 27, 2020 -

Norm Reeves Ford Superstore responded

Thank you for the 5 stars and awesome review!

August 26, 2020

Good customer service thank you so much for your help with our purchase....you were very knowledgeable about the truck and easy to work with. More

by Debbie Castaneda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Phillips
Aug 27, 2020 -

Norm Reeves Ford Superstore responded

Thanks for the 5-star rating and positive review, Debbie!

August 24, 2020

I brought my pops 2016 ford fusion in due to the fact that one day he got into his car and it didn't start. All it did was a clicking sound which it was an indication of a low battery. The only thing tha More

by Los
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Aug 25, 2020 -

Norm Reeves Ford Superstore responded

Hello Los, if you would like to talk more about this, please give our Service Director, Sean Osborne, a call at 562-405-3580. Thank you.

August 24, 2020

We had a great experience, Isaiah was very informative, made us feel welcome. He asked question on what we wanted. Took us for a test drive. We are Very Happy More

by Ygrand23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fortino Milian, Isaiah Valencia
Aug 24, 2020 -

Norm Reeves Ford Superstore responded

We appreciate the 5-star rating and positive feedback! We love this photo too!

August 24, 2020

Isaias was informative, friendly and very helpfully. Answered all of our Question and asked us what we wanted, now what they wanted to sell. Very professional. More

by Bulldog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fortino Milian, Isaiah Valencia
Aug 25, 2020 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback and 5-star rating!

August 24, 2020

Great sales and finance personnel attitude. Jeremy and Fortino were very helpful in answering all our questions. A little fast conversation at times but well detailed. More

by vmedina1017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fortino Milian, Jeremy Darrow
Aug 25, 2020 -

Norm Reeves Ford Superstore responded

Thanks for sharing this feedback!

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