Norm Reeves Ford Superstore

They had a limited about of loaner and rental cars when I brought my car in. Good thing the work on my car was done fairly quickly. I would recommend setting an appointment and arriving at least 20 minutes b brought my car in. Good thing the work on my car was done fairly quickly. I would recommend setting an appointment and arriving at least 20 minutes before the appointment time. More

Great service friendly and provided details f service and future precautions for car. Appreciate the timely turn around for pick up. The price was fair. future precautions for car. Appreciate the timely turn around for pick up. The price was fair. More

Great service, fast signed paperwork and was done helpful in understanding the payment going through my bank details of the warranty and security services were great in understanding the payment going through my bank details of the warranty and security services were great More

I went to many dealers looking for a Ford Explorer, and the service at Norm Reeves Cerritos was by far the best. Our salesman Isaiah was by far the most helpful and knowledgeable employee I have met. He wa the service at Norm Reeves Cerritos was by far the best. Our salesman Isaiah was by far the most helpful and knowledgeable employee I have met. He was extremely professional More

Excellence service and professionalism from Cindy. Thank you for providing us a complimentary drop off that came with a very friendly driver, when there was no Uber. you for providing us a complimentary drop off that came with a very friendly driver, when there was no Uber. More

Good customer service thank you so much for your help with our purchase....you were very knowledgeable about the truck and easy to work with. with our purchase....you were very knowledgeable about the truck and easy to work with. More

I brought my pops 2016 ford fusion in due to the fact that one day he got into his car and it didn't start. All it did was a clicking sound which it was an indication of a low battery. The only thing tha that one day he got into his car and it didn't start. All it did was a clicking sound which it was an indication of a low battery. The only thing that gets me is that there were no signs, it didn't hesitate to start what so ever and the car was operating fine. But I haven't even got to the craziest part about this ford fusion, it was giving codes on the display panel in the dashboard, POWER STEERING ASSIST FUALT and SERVICE ADVANCE TRAC. So we had this ford towed back to where my pops purchased this vehicle from, Norm Reeves Ford in Cerritos, he bought this car cash from them with roughly 78,500 miles and drove it for roughly 3,000 miles in ONE year! I would also like to point out that the sales/closing personal was quick to sale my pops on a theft warranty, charged him $650 which was just to activate the car alarm which my pops thought it was a mechanical warranty, all he just heard was warranty and said ok to them. They were quick to sale him on that why didn't they sale him a mechanical one that would of covered the vehicle for 100,000 miles that would of covered the expense. Did they know something? The techs did a diagnostic on it and came out that it needed a new battery, which I had figured and was fine with it. But when I was told that this ford needed a new steering gear assembly for only about $2,300! I was not expecting that and someone needs to explain to me how in the xxxx does a dead battery, damage the steering gear assembly that needed to be replaced! This is when I had to let my pops know that he didn't have warranty. My pops ended paying $1,000 not the $2,300 for a battery, alignment, and steering gear assembly do to the fact that after talking to the used car manager, because my pops did purchased it used and only drove it for roughly 3,000 miles and he discounted $1,000 from the bill. My pops said that he has never heard of this isusue on a car in his 60 plus years of driving. We had just came back from a 200 mile drive to Victorville a few days before this happened and the steering was great. Thanks to God nothing happened while we were driving for that many mile on the freeway. His final conclusion is to take a lost financially and trade it in and get himself another vehicle and believe me it will not be a ford. More

We had a great experience, Isaiah was very informative, made us feel welcome. He asked question on what we wanted. Took us for a test drive. We are Very Happy made us feel welcome. He asked question on what we wanted. Took us for a test drive. We are Very Happy More

Isaias was informative, friendly and very helpfully. Answered all of our Question and asked us what we wanted, now what they wanted to sell. Very professional. Answered all of our Question and asked us what we wanted, now what they wanted to sell. Very professional. More

Great sales and finance personnel attitude. Jeremy and Fortino were very helpful in answering all our questions. A little fast conversation at times but well detailed. Fortino were very helpful in answering all our questions. A little fast conversation at times but well detailed. More