Norm Reeves Ford Superstore

I had Rafael Gonzales as my service contact person. He was extremely nice, he listened to all of my issues I’ve been having with my vehicle. When I was able to pick it back up he had made sure my car had was extremely nice, he listened to all of my issues I’ve been having with my vehicle. When I was able to pick it back up he had made sure my car had been washed & vacuumed which is so nice for me. We did discover however that while the navigation system had been repaired, a few addresses would not come up, which I found strange since my previous vehicle (Ford Escape 2015) had no problem with the same addresses. Rafael did show me how to get the addresses & voice commands through my iPhone. One issue that should be addressed however is with your reservation clerks. I had been promised that a loaner vehicle same make & model as mine would be reserved for me, I called the evening before my scheduled appointment & again was assured there was a loaner with my name on it. When I arrived for my appointment I was told that there were no loaners. Between Rafael & the phone rep. they were able to rent a vehicle for me. I’m hoping that this type of issue doesn’t happen again. More

quality of service.... this Ford Norm R.. always have appointments available during theeweekends....DanieS. explain to me what is the best service for my car .. appointments available during theeweekends....DanieS. explain to me what is the best service for my car .. More

The best place to go if your looking for a car. Every one was helpful. There very quick the service is Great!! That’s why I go back wonderful experience!! was helpful. There very quick the service is Great!! That’s why I go back wonderful experience!! More

Most helpful and friendly people working here, as a fist time buyer, I would totally recommend anyone to pay them a visit. Well worth it. time buyer, I would totally recommend anyone to pay them a visit. Well worth it. More

He was a great seller great service I like the way that they were very nice and helpful and tried to help me out in any way possible they were very nice and helpful and tried to help me out in any way possible More

I have bought two brand new cars from this dealer and serviced them and always had a great professional service. specially my service advisor Tony Ibarra he always goes out of his way to serve customers serviced them and always had a great professional service. specially my service advisor Tony Ibarra he always goes out of his way to serve customers kindly and professional. I would highly recommend it to all. More

Excellent service and good communication with the service advisor his name is Ivan Cruz Hi has excellent support for the customer he has knowledge about all cars advisor his name is Ivan Cruz Hi has excellent support for the customer he has knowledge about all cars More

Manny was very pleasant to do business with. Listened to our needs and wants and wasn’t pushy at all. I love that. I would definitely ask for him my next time around our needs and wants and wasn’t pushy at all. I love that. I would definitely ask for him my next time around More

Very friendly staff. Rafael was great and took care of me and my car needs. The staff was super nice and I will be sure to telly friends. me and my car needs. The staff was super nice and I will be sure to telly friends. More

Fabby in sales did an excellent job in helping us. Well as the gentleman that was assisting. they got us within budget and got us what we wanted as the gentleman that was assisting. they got us within budget and got us what we wanted More