Norm Reeves Ford Superstore

Jorge Was absolutely great in helping us with the purchase of our brand new ford f450 supper duty. I would recommend Jorge to all of friends. We will be back for all our future turck purchase with Jo purchase of our brand new ford f450 supper duty. I would recommend Jorge to all of friends. We will be back for all our future turck purchase with Jorge. More

Exceptional customer service really helped me figure if out what I wanted to buy . Thanks to norm reeves I purchased my very first car.couldn’t be anymore satisfied. Would highly recommend to all my friend out what I wanted to buy . Thanks to norm reeves I purchased my very first car.couldn’t be anymore satisfied. Would highly recommend to all my friends and family More

Great Buy Found the car of my dreams... it was a super easy process. Josh brought vehicle to house and made the whole buying experience a dream. He took an ub Found the car of my dreams... it was a super easy process. Josh brought vehicle to house and made the whole buying experience a dream. He took an uber home, so I didn't have to drive him... Thanks Josh! More

My family and I were on the hunt for a pre-owned truck. We made our way to the Cerritos Auto square and we decided to make Norm Reeves Ford our first stop. Not only did they have a large selection of used We made our way to the Cerritos Auto square and we decided to make Norm Reeves Ford our first stop. Not only did they have a large selection of used vehicles but David Pulido who greeted us was also very nice and helpful. More

My experience at Norm Reeves us always positive. They are usually very efficient and organized. Mr. J. Torres is always professional and keeps you well informed about the work on your car while being service usually very efficient and organized. Mr. J. Torres is always professional and keeps you well informed about the work on your car while being serviced. More

I sat for approx. 30 min in my car and watched clients arriving after me being assisted. Jose was the only individual who approached & asked how could he assist me; although there were others who walked arriving after me being assisted. Jose was the only individual who approached & asked how could he assist me; although there were others who walked by me with no questions asked. Excellent care from my service advisor however, my initial arrival lacked greatly! The service department has definitely changed! While I was waiting for my vehicle I decided to look at the Ford Expeditions as I'm considering upgrading; only to realize there were none on the showroom floor. So, I decided to ask a sales representative did they have any. The reply I received was yes, over there behind that building. So, l stood there expecting more information. It wasn’t until I began to walk away did he attempt to engage me further. Amazing! So, I decided to go sit down and wait for my vehicle. Already had two strikeouts.....didn’t need or want a third! More

I came in 7/17 to purchase a 2017 Ford explorer. I know my credit was bad so I thought if I paid 15,000 on a 31,000 dollar car it would suffice. It did not. Less than two weeks later I got a call and lette my credit was bad so I thought if I paid 15,000 on a 31,000 dollar car it would suffice. It did not. Less than two weeks later I got a call and letter stating I needed to retrun the vehicle. Upon the return of the vehicle I spoke with several nice gentlemen, but "Jessie" Jesus Martínez stood out to me. He was rude via text messages between him and I prior, and rude in person. He accused me of having fraudulent bank statements and fraudulent pay check stubs and said he was going to call the police on me and report me to fraud. I am a young, black, hardworking student and mother of five. This was a terrible experience and I don't wish it on anyone. I left the dealership in an uber in tears. I'm patiently awaiting my 15,000 check as promised. More

I feel like I was treated like family! My service I feel like I was treated like family! My service advisor was Raymound Quintero and he helped me through the process of my car. I was given a loane I feel like I was treated like family! My service advisor was Raymound Quintero and he helped me through the process of my car. I was given a loaner car for the time being and was always updated on the status of my car. I just want to say thank you again for working so well with me helping me get my back. Ford of Norm Reeves you have a exceptionally well train and awesome service advisor, Thanks again!!! 5 Stars all the way around!! More

Rafael Gonzales was my Service Adviser Rep., And he is wonderfully patient and very helpful. He helped me out with narrowing down my choices for the best tire for my Flex, and the guys there got my car ru wonderfully patient and very helpful. He helped me out with narrowing down my choices for the best tire for my Flex, and the guys there got my car running like new again... Next time I need to go in, Rafael Gonzales is who I'm going to go to. More

Was very satisfied with Rafael Gonzales my service agent. He keep me well informed of my issues with my truck. Will return for further services He keep me well informed of my issues with my truck. Will return for further services More