Norm Reeves Ford Superstore

Excellent service personal!! I am very happy with the service!! I also like the complimentary car wash and vacuum they did for me. I would recommend this place for your service needs!! service!! I also like the complimentary car wash and vacuum they did for me. I would recommend this place for your service needs!! More

Excellent customer service from Jose Torres. He was very attentive and detailed when it came to my car’s issue. He took care of it fast and efficient, always communicating with me on what was next. Ask for attentive and detailed when it came to my car’s issue. He took care of it fast and efficient, always communicating with me on what was next. Ask for him whenever your car needs service. More

Daniel was very courteous and friendly. The dealership took my car in for a recall. They took care of the issue and explained what was replaced. Got my car back earlier than expected. Thank you Daniel and took my car in for a recall. They took care of the issue and explained what was replaced. Got my car back earlier than expected. Thank you Daniel and to the Ford Team of Cerritos! More

The staff was really nice and helpful Tony was very helpful and made the process of getting my car serviced quick and easy. Thank you helpful and made the process of getting my car serviced quick and easy. Thank you More

Rafael was very attentive and knowledgeable. He helped me with any question I had. Once my car was ready, he was very thorough with what was done to my car and what he also recommended that needs to be done. with any question I had. Once my car was ready, he was very thorough with what was done to my car and what he also recommended that needs to be done. Definitely coming back! More

Karla, Neri and Jesse are awesome they made my purchase easy and quick. They’ve attended all of my concerns on a timely manner. They’re very diligent on answering txt and phone calls. Unfortunately on our easy and quick. They’ve attended all of my concerns on a timely manner. They’re very diligent on answering txt and phone calls. Unfortunately on our way home the Mustang 2018 GT that I Purchased misfired and that have the car vibrating so hard. I was so furious called them and Neri handled it smoothly. Aside from the hustle this incident cause me all is good now. Brought the car to the nearest ford dealership and get it check. Covered by the warranty as it should be. And they’re reimbursing the Tow charge as well. I’m still waiting for the check though. I guess they should check the car properly before releasing it and make sure when detailing the the engine no water will reach then spark plugs coz that’s what happened to mine. So other than that these 3 person that I work with deserves a 5 star. More

Neri was really a great salesperson,,I really recommend him to everyone,,,thank you Neri,,really love my new truck!! I recommended a few friends him to everyone,,,thank you Neri,,really love my new truck!! I recommended a few friends More

Professional. Efficient. Courteous. Kept me informed. I would choose Norm Reeves for service on my vehicle every time. I have never had a problem with the service department. would choose Norm Reeves for service on my vehicle every time. I have never had a problem with the service department. More

Great service! My service writer was on time and extremely informative! Great customer service . Gave me updates and details throughout the process. I will bring my vehicle back for service! extremely informative! Great customer service . Gave me updates and details throughout the process. I will bring my vehicle back for service! More

The staff at Norm Reeves are always super friendly and professional. I have always had a positive experience from the staff from sales to maintenance. professional. I have always had a positive experience from the staff from sales to maintenance. More