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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

January 16, 2020

Nice people /Friendly staff /Good pricesGood service Nice people /Friendly staff /Good prices Good service Carlos its a great sales person he speaks Spanish And he help you to find the right car f More

by Ramosflorencio
Recommend Dealer
Yes
Employees Worked With
Oscar Vidales, Carlos Lopez
Jan 17, 2020 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback!

January 16, 2020

Jose kept me informed along the service process. He was prompt with responding to my questions. The Service Dept. did a great job in addressing the service issues. More

by Juan & Yvette
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Jose Torres
Jan 17, 2020 -

Norm Reeves Ford Superstore responded

We really appreciate the great review and 5 star- rating, Juan & Yvette!

January 16, 2020

Mike was great. Very helpful and kind. He made the experience easy and stress free. He has a wonderful sense of humor and made my huband and I feel very comfortable. More

by Msdshack
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor
Jan 17, 2020 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience with Mike and the 5-star rating!

January 15, 2020

Took my car for Oil Change and Tire Rotation. Dealer DID NOT complete my tire rotation and marked it as complete. DISSAPPOINTED charging customers and not doing the work. More

by macgutierrez410
Recommend Dealer
No
Employees Worked With
Raymond Quintero
Jan 16, 2020 -

Norm Reeves Ford Superstore responded

Hello, we want to better understand your experience. Please give our Service Director, Sean Osborne, a call at 562-405-3570. Thank you.

January 15, 2020

Frustrating, even with 7:30 AM appointment & making sure they had ALL info to prepare, appointment took almost 5 hours for simple procedure & still everything was not completed. More

by roselle7000
Recommend Dealer
No
Employees Worked With
Jose Torres
Jan 16, 2020 -

Norm Reeves Ford Superstore responded

Hello Roselle, we regret to hear about the inconvenience and would like the opportunity to talk with you over the phone. Please give our Service Director, Sean Osborne, a call at 562-405-3570. Thank you.

January 15, 2020

I received great service at Norm Reeves Lincoln. This is why I continue to return and when I am ready for a new car, this is where I will be purchasing it. More

by Sylvia
Recommend Dealer
Yes
Employees Worked With
Scott Rhoan
Jan 16, 2020 -

Norm Reeves Ford Superstore responded

We really appreciate the great review and 5 star- rating, Sylvia!

January 14, 2020

It was an excellent experience we have gone there for many years because the people are excellent and the work with you. They don't push you. Everything was just excellent. Thank You Cerritos Ford . More

by laluna1108
Recommend Dealer
Yes
Employees Worked With
David Pulido, Oscar Vidales, Traci Goodrich
Jan 14, 2020 -

Norm Reeves Ford Superstore responded

Thanks for the 5-star rating and positive review, Laluna!

January 13, 2020

Awesome dealership. Great service. Made everything fast and easy. No pressure at all from here. Everybody was very respectful and professional.Love my new purchase. More

by Ryan
Recommend Dealer
Yes
Employees Worked With
Manny Sandoval
Jan 13, 2020 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5-star rating, Ryan!

January 12, 2020

We bought a 2020 Ranger and got great customer service. Mike O'Connor was quick to respond to any questions we had before coming to the dealership. Once we were there he was friendly and very helpful. I More

by David Blumenthal
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor, Fortino Milian
Jan 13, 2020 -

Norm Reeves Ford Superstore responded

We really appreciate the great review and 5 star- rating, David!

January 12, 2020

Daniel was great . He was very helpful and I would recommend this place and him to everybody. They did a great job on our car . More

by Stacy1231
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Jan 13, 2020 -

Norm Reeves Ford Superstore responded

We really appreciate the great review and 5 star- rating, Stacy!

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