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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,228 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,228 Reviews of Norm Reeves Ford Superstore

November 06, 2019

Great costumer care.Very professional , fast and Great costumer care. Very professional , fast and corteous. From reception to conclusion of services requested. I am very satisfied and will highly More

by Ricardo
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Nov 07, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate you sharing this great feedback! Thanks for the 5-star rating, Ricardo!

November 05, 2019

I experienced great customer service at Norm Reeves Ford, and I would recommend them to others looking to purchase a vehicle for lease or ownership. More

by New Buyer
Recommend Dealer
Yes
Employees Worked With
Deseaun and Benjy
Nov 05, 2019 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback! We're so happy to hear you recommend us!

November 02, 2019

The Ford Dealership is great. The staff is always professional and nice, and the facility accommodates the wait time perfectly. I was able to use one of the game rooms to take my work calls and write More

by Fabiola Iniguez
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzalez - Norm Reeves Ford Lincoln
Nov 04, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5- star rating, Fabiola!

November 02, 2019

John Rempt is a courteous and fine Service Manager. He was professional, and my service was completed easily in good time while I waited in the lobby. More

by Felicia
Recommend Dealer
Yes
Employees Worked With
John Rempt
Nov 04, 2019 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback, Felicia!

November 01, 2019

Daniel went out of his way to get my car serviced as fast as possible . He went over my car and found that there was a nail in my tire and pointed out that it would be best to replace the tire More

by Wheezy
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Nov 04, 2019 -

Norm Reeves Ford Superstore responded

We appreciate this great feedback about Daniel and 5 star- rating, Wheezy!

November 01, 2019

The dealer was professional upon purchasing the car, and they continue to be so each time I take my car in for service. A great experience! More

by Colleen A-W
Recommend Dealer
Yes
Employees Worked With
Scott Rhoan, and Raymond Quintero., Ed Inclan, Manny Mendez, Fortino Milian
Nov 04, 2019 -

Norm Reeves Ford Superstore responded

We are so happy to hear your experience with us was a great one, Colleen!

November 01, 2019

I rate my service advisor Rafael Gonzales excellent, I give him 5 out of 5 for a job well done. He took care of my recall issue on my Ford Explorer and made sure I don't have to wait for so long. He reas More

by Explorer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RAFAEL GONZALES
Nov 04, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate the great review about Rafael and 5 star- rating!

Mar 01, 2021 -

Explorer responded

My pleasure. I look forward to having my vehicle serviced again at Norm Reeves Ford in the future.

November 01, 2019

Service went well and I am satisfied. Raymond Quintero helped a lot describing what was done and else need to be done. Thank you for Raymond More

by Calex019
Recommend Dealer
Yes
Employees Worked With
Raymond Quintero
Nov 04, 2019 -

Norm Reeves Ford Superstore responded

We appreciate this great feedback and 5 star- rating, Calex!

November 01, 2019

I was assisted by john R. I had an appointment the service ran smooth with excellent communication and customer service skills. Amazing excellent best service More

by Aja
Recommend Dealer
Yes
Employees Worked With
John Rempt, Juan Prado
Nov 04, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5- star rating, Aja!

October 30, 2019

I took a work truck that I couldn’t get to pass smog. Norm Reeves Diagnosed my issue within 2 to 3 hours and had my vehicle ready by the close of business that same day.i then took My vehicle do you get More

by J Torres
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Oct 31, 2019 -

Norm Reeves Ford Superstore responded

We're so happy to hear your experience with our service department was a good one! We truly appreciate the 5 star- rating and positive feedback, J!

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