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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,228 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,228 Reviews of Norm Reeves Ford Superstore

October 04, 2019

I always have a good experience when visiting Norm Reeves Ford Lincoln. Customer service is very good. I will recommend entirely to others how they treat me. More

by Francisco
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Oct 07, 2019 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5 stars, Francisco!

October 03, 2019

My service advisor Jose Torres was attentive, patient and understanding of my requests and concerns for my explorer. In addition, he was knowledgeable and detailed in the service needs of my vehicle. More

by Araceli Rivera
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Oct 07, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate you sharing this great feedback! Thanks for the 5-star rating, Araceli!

September 26, 2019

Five star experience from Mr.Miles Mr. Miles was phenomenal. He was knowledgeable and was able to show me exactly what I was looking for. He gave me the space to not feel smothered like More

by ISanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hermanns, Miles Phillips
Sep 26, 2019 -

Norm Reeves Ford Superstore responded

Thanks for the awesome feedback about your experience with us!! We appreciate you recommending us!

September 22, 2019

5 stars of satisfaction! I’ve been a customer for more than 2 years and have yet to be disappointed by this group! From consistently high marks for service to just all around More

by Harpo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nestor, Alfredo , Fortino Milian
Sep 23, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate the fantastic feedback and 5-star rating, Harpo! Thank you for being a loyal customer!

September 21, 2019

Top to bottom - seamless experience From the moment I arrived and was greeted by salesman (Jesse), I felt certain that I had chosen well considering the number of Ford dealers within a 5 More

by Brynsdaddy29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Calderon, Oscar Vidales
Sep 23, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5- star rating, Bryn!

September 21, 2019

John @NORM REEVES service dept. John at Norm Reeves service department handle my cars recall update perfectly smoothly and I totally recommend going there . John was courteous & p More

by Riderun
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John
Sep 23, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate the fantastic feedback and 5-star rating! We are so happy to hear John was able to help you out!

September 11, 2019

Ford Mustang GT This is my first time having my car service here and it was a good experience Tony Ybarra is very helpful and friendly he got the car done before the More

by Vdawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Sep 11, 2019 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback!

September 11, 2019

Always satisfied. I purchased my Ford Fusion at this dealership and that's where I bring it to be serviced and have always been satisfied with the workmanship and profe More

by Janis Klein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rempt
Sep 12, 2019 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback, Janis! Congratulations on your Ford Fusion!

September 11, 2019

Mustang needs new engine after 240 miles New Mustang needs NEW ENGINE after 5 days. Spoke to Sales Mgr Jesse. Was told this is a Ford issue. #wontbebacktoNormReevesFord #nicepeoplehorriblecu More

by GOROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager Jesse , Christian Gil, Oscar Vidales
Sep 12, 2019 -

Norm Reeves Ford Superstore responded

Hello, please give our General Sales Manager, Angie Hermanns, a call at a time that works best for you, 562-405-3570. We would like the opportunity to talk more about this entire situation with you over the phone.

September 10, 2019

Customer service experience Jose and Raphael Service Managers we’re courteous and ran the service Dept extremely efficient and in a timely matter which I appreciated. Thank you More

by Ziggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose and Ralphael Service dept
Sep 11, 2019 -

Norm Reeves Ford Superstore responded

We are so happy to hear about your experience at our dealership, Ziggy! Thanks for sharing!

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