Norm Reeves Ford Superstore

Unwilling to help I purchased a new 2018 Ford Escape from Norm Reeves Ford in Cerritos and traded in my 2007 Honda Pilot on 4/6/19.In August I received a traffic citati I purchased a new 2018 Ford Escape from Norm Reeves Ford in Cerritos and traded in my 2007 Honda Pilot on 4/6/19.In August I received a traffic citation showing I was still the owner of the car. I called the dealership and advised them of the citation they stated no one was available to take my call but that someone would call me back. No one ever did. I left several messages and nothing. I finally got a call back from Fabby who was not helpful at all. She told me they sold the car to auction and my name will remain on the title until car is sold. Obviously the car was sold because someone is driving it around getting citations. Fabby did nothing to address my concerns and offered no solutions. Her poor judgment to dismiss my concerns as nothing she wanted to do is unacceptable.I would never recommend this dealership as they have very poor customer service and now I have to figure out on my own how to release myself from title of a car I no longer have and fix a problem I did not create because the dealership refuses to fix the problem they dropped the ball on. I should have been released from title the day I traded in the car on 4/6/19 and not have to deal with this problem 6 months later. I have also filed a complaint with the BBB maybe this will get their attention. again would NEVER recommend this dealership. More

Awesome It is my first time buying a ford car , hope my SUV work out for me , it is a beautiful SUV, if this SUV becomes a awesome truck , I will recommend to It is my first time buying a ford car , hope my SUV work out for me , it is a beautiful SUV, if this SUV becomes a awesome truck , I will recommend to my family and friends, because I felt in love for the first time saw it ! Thank you every one who help me out ., nice persons. More

Raymond Quintero rocks I've had excellent experiences with Norm Reeves service dept since purchasing my certified pre-owned 2012 Mustang several years ago. There was about 1 I've had excellent experiences with Norm Reeves service dept since purchasing my certified pre-owned 2012 Mustang several years ago. There was about 1K miles remaining on original manufacturers warranty, and Ford/Norm Reeves really lived up to it, going even beyond what I'd expected. In the past few years, Raymond Quintero has been my point man for service (I guess they call it "service advisor"). He is fantastic, responsive, responsible, and a pleasure to deal with. More

Fast and Painless This was a haggle free experience, with great pricing and incentives. The treatment was personal, respectful, and honest. I would recommend this to al This was a haggle free experience, with great pricing and incentives. The treatment was personal, respectful, and honest. I would recommend this to all my friends and family. More

Good service friendly. I recommend this dealership to all my friends special Rafael he is a good service adviser he always want to the customer living happy and return again I recommend this dealership to all my friends special Rafael he is a good service adviser he always want to the customer living happy and return again. More

Great Service at Norm Reeves Hyundai I was very happy with the service i received from Tim Nd his team. I wish they were still a genesis dealer as i am getting a 2020 I was very happy with the service i received from Tim Nd his team. I wish they were still a genesis dealer as i am getting a 2020 More

The salesman Charlie was quick and super helpful in picking out the car with all the features. It was an overall excellent experience. I highly recommend this dealership if your looking for a car. picking out the car with all the features. It was an overall excellent experience. I highly recommend this dealership if your looking for a car. More

Reese Ford has the BEST team I have ever dealt with at a Dealer! David and Oscar assisted my wife and I with excellence! Thanks!! Dealer! David and Oscar assisted my wife and I with excellence! Thanks!! More

My ford ranger comes from Mexico and they don’t have a filter air, but the service it’s excellent and very quick. The attendant answers all my questions about the service. I recommend it. filter air, but the service it’s excellent and very quick. The attendant answers all my questions about the service. I recommend it. More

Rafael has been nothing but helpful every time I come in. As a manager bringing my fleet here is a breeze. Whatever your paying him it's not enough! As a manager bringing my fleet here is a breeze. Whatever your paying him it's not enough! More