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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

May 26, 2019

repair work The experience I had with my car got handled with great help and I will gladly let everyone know that the ford dealer is always there to help when you More

by patty47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Amaya, Tony Ybarra
May 28, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate the 5 stars and great review, Patty!

May 25, 2019

Me Torres was awesome but the ac mechanics sucks bad diagno The mechanic make a bad diagnostic i hop i can get my money back they tried to charge me 1000.00 dollars to fix my AC and somebody else fixed for 149. More

by Mustang
Recommend Dealer
No
Employees Worked With
Mr. Torres
May 29, 2019 -

Norm Reeves Ford Superstore responded

Hello, we apologize for the misunderstanding and any inconvenience it may have caused while you were visiting our service department. We'd like to hear more about it and try to work towards a resolution, please give our customer care manager, Sean, a call at 562-405-3580

May 18, 2019

Great, and very PROFESSIONAL!! Angie the General Manager, and Jorge sales associate were polite. We knew what we were getting with no RUSH ! This is the 6th Vehicle I've obtained More

by Jimbo44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hermanns, Mike Gilligan, Jorge Velazquez, John Kang, Tony Ybarra
May 20, 2019 -

Norm Reeves Ford Superstore responded

We appreciate the 5 star rating and positive feedback, Jimbo!!

May 18, 2019

Awesome Service!!! Just wanted to thank Jose for making sure my car problems taken care off. Always called when something came up, talked to me about the proceess, helpe More

by Jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
May 20, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate the 5 stars and great review, Jose!

May 17, 2019

Quick & efficient Daniel was courteous and listened to my needs and concerns. He was effective and delivered a good service experience. I will ask for him next time my More

by Glucksburg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel S
May 17, 2019 -

Norm Reeves Ford Superstore responded

We appreciate the 5 star rating and positive feedback!! We look forward to seeing you back at our dealership!

May 13, 2019

Extremely satisfied I was beyond satisfied with the serviced provided, all questions were answered thoroughly and with detail. I’ll definitely be coming back for any furt More

by Chava1320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Fortino Milian
May 13, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate the 5 stars and great review, Chava!

May 07, 2019

Very satisfied Called and talked to Juan a day before and let him know exactly what we were looking for. The next day, Sunday, which was his day off, but he came in More

by Pleased buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Garcia, Manny Mendez
May 08, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate you taking the time to share about your experience and the 5 star rating!

May 07, 2019

They very accommodating I Got a new car instantly a No hassle ,top caliber sales representative ,good services,hospitable ,quick and smart in explaining details financial undertakings and agreeable pric More

by benjiet09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fortino Milian, Christian Gil
May 07, 2019 -

Norm Reeves Ford Superstore responded

Thank you for the 5 stars and awesome review!!

May 07, 2019

prompt friendly service Service Advisor was friendly in answering all my questions regarding my vehicle service needs. Vehicle service was done faster than expected. Rafael w More

by strangersolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzalez
May 08, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate the 5 stars and great review!!

April 29, 2019

Quality Customer Service This is not the first time I have taken my car in to be serviced . And I have been happy with the service each time! Shout out to Raymond Q. for h More

by HarleyAlvin2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Q.
Apr 30, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate you taking the time to share about your experience and the 5 star rating, Harley! Thanks for being a loyal customer!

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