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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,268 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,268 Reviews of Norm Reeves Ford Superstore

September 08, 2022

Every person we worked with was exceptional from start to finish. We highly recommend this dealership! More

by Ajtherealbatman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Limon , Manny Mendez, George Contakos
Sep 09, 2022 -

Norm Reeves Ford Superstore responded

We're so excited to hear that you had a pleasant experience with our team at Norm Reeves Ford from start to finish! Congrats on your purchase!

September 08, 2022

Took over 3 hours just to get a basic Works service with an appointment. Service advisor did not go over service report with me. And while I appreciate that no one tried to hard sell me extra services, I ha More

by mic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unkown
Sep 08, 2022 -

Norm Reeves Ford Superstore responded

Hello, we sincerely apologize for the length of your wait and it's disappointing to hear that you were not 100% satisfied with your service experience. Please reach out to our Service Director, Juan Prado, at 562-405-3550 if you wish to discuss this further. Thank you very much.

September 05, 2022

Excellent customer service, answer and explain questions. Trust work done on vehicle, waiting is no too long More

by Luz-fajardo
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Sep 06, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. See you next time!

September 04, 2022

I was very pleased that My vehicle was accepted as a walk in. Yolanda was very responsive in hearing my issues. My only concern was that it was a bit difficult to make contact with the service dept. to get a More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yolanda Jimenez
Sep 06, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the feedback and for sharing your experience, Ray! We're happy our team could be of service. Thanks for stopping by, and we hope to see you again.

September 03, 2022

Excellent service experience! Service representative Rafael G. is very polite and very easy to work with. More

by Eric G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Sep 06, 2022 -

Norm Reeves Ford Superstore responded

We're so glad to hear that you had an excellent experience at our service center, Eric! Thanks so much for sharing your experience, and we hope to see you again!

September 01, 2022

Very understanding ,Super professional,Great guys And Great deals!!! Yes I will recommend them to Friends and family! More

by antoinettelove2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Sep 02, 2022 -

Norm Reeves Ford Superstore responded

Thank you so much for your kind words and recommendation! We appreciate your business and look forward to seeing you again!

August 31, 2022

I always take my car to the dealership for service and I don’t have to worry about Anything it’s always done well More

by Mschmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Sep 01, 2022 -

Norm Reeves Ford Superstore responded

Thank you so much for your kind words! We appreciate your business and look forward to seeing you again!

August 30, 2022

I did a lease buyout, and was assisted by Josh. He was fast, friendly, and knowledgeable. He was able to get us in and out in less than an hour. Definitely recommend this dealer and wouldn’t hesita More

by Humberto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker
Aug 31, 2022 -

Norm Reeves Ford Superstore responded

It's amazing to hear that you had a wonderful experience with our team. Thanks so much for stopping by, and we hope to see you again!

August 29, 2022

Great experience buying my new explorer, great ford sales team, they had the answer for all my questions, tank you More

by lbaltazar652
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darin Osborn , jasmine Mohammed, Joseph Calderon, George Contakos
Aug 29, 2022 -

Norm Reeves Ford Superstore responded

Congratulations on your new Ford Explorer! We're happy to hear that you had a great experience with our team.

August 29, 2022

Excellent, professional, friendly service. Wasn't pressured. George was great and very knowledgeable. Manny took care of the money angle very effectively. Thank you. I am loving my new/ used m More

by Carenleeg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Manny Sandoval
Aug 29, 2022 -

Norm Reeves Ford Superstore responded

We are very happy to have provided you with such a fun experience! If you have any further questions, please give us a call. We're always happy to help!

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