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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

March 29, 2022

Very helpful, customer service was the best, made it easy to purchase a truck from you guys. Definitely buying my second work truck from you guys. More

by Losangeles.landscaping
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjy Brown, Enrique Covarrubias
Mar 30, 2022 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to leave such a positive review. Congrats on your new truck, and we look forward to being of assistance to you again someday.

March 28, 2022

Easy fast and no nonsense good prices all around very happy customer I would recommend to anyone More

by Lalofigueroa81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martín ochoa, Manny Mendez
Mar 28, 2022 -

Norm Reeves Ford Superstore responded

When you're happy, we're happy! :). Thanks so much for taking the time to leave a review, it really means a lot to us!

March 27, 2022

Service advisor Daniel Sanchez attended to me very quickly. He was polite and professional. I would definitely recommend Daniel to any friends or family. Thank you! More

by Deicy Ram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Mar 28, 2022 -

Norm Reeves Ford Superstore responded

Thank you so much for the great review! We'll be sure to pass this feedback along to Daniel; he will really appreciate it. We hope to see you again in the future for service. Until then, take care!

March 27, 2022

I ordered a Big Bronco, and expected it to be hard. I had heard the nightmare stories of long delays and prices way over sticker. So I was absolutely blown away when mine arrived three months early a More

by KOB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Enrique Covarrubias
Mar 28, 2022 -

Norm Reeves Ford Superstore responded

We are so happy to hear your experience with Norm Reeves Ford was quick, easy, and seamless! That is always our goal so you can hit the road in your new vehicle sooner rather than later! We'll be sure to pass this feedback along to Enrique and Jorge; we know they'll appreciate it. Enjoy your new Bronco!

March 27, 2022

Best prices and excellent communication. Itemized pricing helps make things clear on the deal you’re making. More

by gmiranda322
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Phillips, Manny Mendez
Mar 28, 2022 -

Norm Reeves Ford Superstore responded

Thank you so much for the great review! We pride ourselves on making things clear and easy to understand for our customers and being as transparent as possible, especially about prices. It was a pleasure and honor to work with you. We hope to see you again in the future. Until then, take care!

March 27, 2022

Miles has worked hard to find cars for my family since 2008. It was really quick and easy. Thank you!!! More

by poohhannie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Phillips, Benjy Brown
Mar 28, 2022 -

Norm Reeves Ford Superstore responded

Thank you so much for your loyalty to Norm Reeves Ford! It means so much that you chose us and trust us with your vehicles. We value you as a lifelong member of our family. We look forward to seeing you again the next time you are in need of service. Until then, take care!

March 26, 2022

The people working here are great, easy to make an appointment. They are always friendly. Robyn, who was my service advisor, was attentive and understood clearly what I needed to have done to my car. More

by almwise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Mar 28, 2022 -

Norm Reeves Ford Superstore responded

We're so happy to hear your last service appointment exceeded your expectations. We take pride in educating our service advisors so they can provide efficient, timely, and accurate service to our customers. Thank you for taking the time to leave a review! Take care!

March 24, 2022

They give a good service, the people who are there are very kind and very attentive to all the claims, I am very grateful for their service, thank you very much 👍 More

by David Gudino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Gonzalez ?????
Mar 25, 2022 -

Norm Reeves Ford Superstore responded

Hi David, Customer service is our top priority here at Norm Reeves Ford. We are so happy to hear you had a great experience. Please let us know if we can help with anything more. Until then, take care!

March 23, 2022

The Service Advisor was great! He kept me updated on when my vehicle was going to be picked up to when it was completed and dropped off to me. He explained clearly the service perf More

by Cecilia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mosley
Mar 25, 2022 -

Norm Reeves Ford Superstore responded

Hi Cecila, Thank you for the 5-star rating! We value our customers and their time. We are so glad to hear you had a good experience at Norm Reeves Ford. We hope to see you again in the future. Until then, take care!

March 21, 2022

The appointment for service was kept, the extended warrantee was honored without hassle, and the cae was ready a day earlier than promised. The complimentary car wash was a nice touch. More

by Jgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Mar 22, 2022 -

Norm Reeves Ford Superstore responded

We really appreciate you taking the time to leave us a positive review. Take care!

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