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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,225 Reviews of Norm Reeves Ford Superstore

March 27, 2022

Best prices and excellent communication. Itemized pricing helps make things clear on the deal you’re making. More

by gmiranda322
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Phillips, Manny Mendez
Mar 28, 2022 -

Norm Reeves Ford Superstore responded

Thank you so much for the great review! We pride ourselves on making things clear and easy to understand for our customers and being as transparent as possible, especially about prices. It was a pleasure and honor to work with you. We hope to see you again in the future. Until then, take care!

March 26, 2022

The people working here are great, easy to make an appointment. They are always friendly. Robyn, who was my service advisor, was attentive and understood clearly what I needed to have done to my car. More

by almwise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Mar 28, 2022 -

Norm Reeves Ford Superstore responded

We're so happy to hear your last service appointment exceeded your expectations. We take pride in educating our service advisors so they can provide efficient, timely, and accurate service to our customers. Thank you for taking the time to leave a review! Take care!

March 24, 2022

They give a good service, the people who are there are very kind and very attentive to all the claims, I am very grateful for their service, thank you very much 👍 More

by David Gudino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Gonzalez ?????
Mar 25, 2022 -

Norm Reeves Ford Superstore responded

Hi David, Customer service is our top priority here at Norm Reeves Ford. We are so happy to hear you had a great experience. Please let us know if we can help with anything more. Until then, take care!

March 23, 2022

The Service Advisor was great! He kept me updated on when my vehicle was going to be picked up to when it was completed and dropped off to me. He explained clearly the service perf More

by Cecilia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mosley
Mar 25, 2022 -

Norm Reeves Ford Superstore responded

Hi Cecila, Thank you for the 5-star rating! We value our customers and their time. We are so glad to hear you had a good experience at Norm Reeves Ford. We hope to see you again in the future. Until then, take care!

March 21, 2022

The appointment for service was kept, the extended warrantee was honored without hassle, and the cae was ready a day earlier than promised. The complimentary car wash was a nice touch. More

by Jgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Mar 22, 2022 -

Norm Reeves Ford Superstore responded

We really appreciate you taking the time to leave us a positive review. Take care!

March 18, 2022

They were very Friendly, thorough, and kept in contact through the entire process. I would recommend this service departmnmeny. More

by Norm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Refael Gonzalez
Mar 18, 2022 -

Norm Reeves Ford Superstore responded

Hi Norm, thank you for recommending our Service Team, we are extremely grateful for the kind review!

March 18, 2022

Thank you Adrian Gonzalez, excellent service, I will continue to take my car with you More

by Angelica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Mar 21, 2022 -

Norm Reeves Ford Superstore responded

Hi Angelica, Thank you for the 5-star review! We look forward to seeing you again in the future!

March 17, 2022

My technician was wonderful he set everything up so when I arrived all I had to do was sign the paperwork..he also called with updates on my vehicle 🚗 in a timely manner. More

by Pattie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando , Daniel Sanchez
Mar 18, 2022 -

Norm Reeves Ford Superstore responded

We are very happy to have provided you with such a positive experience, Pattie! If you have any further questions, please give us a call. We're always happy to help!

March 17, 2022

Very prompt and professional. Called me after the oil changed to tell me I needed front brakes. I gave him the OK and he was ready and washed waiting for me when I got there. More

by Patfra3Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 18, 2022 -

Norm Reeves Ford Superstore responded

Happy our team could be of service and provide a 5-star experience. Thank you for sharing. Until next time, take care!

March 16, 2022

I purchased my first car here, really great experience. Everyone was so nice and helpful More

by Nat_viv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kang, Jeremy Darrow, Joseph Calderon, Benjy Brown
Mar 18, 2022 -

Norm Reeves Ford Superstore responded

Congrats on buying your first car here at Norm Reeves Ford, Nat - so exciting! We're very happy that our team was able to be part of that experience and make it easier for you. Take care and enjoy!

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