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Norm Reeves Ford Superstore

Cerritos, CA

4.6
2,166 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,166 Reviews of Norm Reeves Ford Superstore

August 26, 2023

Service department went out of there way to help me with a problem and got it taken care of More

by Jplariccia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Aug 29, 2023 -

Norm Reeves Ford Superstore responded

We're pleased to hear that our service department went out of their way to assist you and resolve the problem you were facing. Providing exceptional service is our priority. If you have any more questions or need assistance in the future, don't hesitate to reach out.

August 23, 2023

I have gotten two other vehicles from this dealer, Ford F150, and a Ford edge. This is my third vehicle Honda Fit Josh is a great salesman and I trust his judgment. I think him for his expertise and his kn More

by joesanchez_1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker
Aug 24, 2023 -

Norm Reeves Ford Superstore responded

Thank you for your loyalty and for choosing us for your vehicle needs once again! We're delighted that Josh provided you with exceptional service and that you trust his expertise. We appreciate your kind words and look forward to continuing to serve you with great vehicles and service in the future. Enjoy your Honda Fit!

August 21, 2023

Excellent and friendly service Don’t like this survey forcing me to write 15 words More

by mlinkao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Lopez
Aug 24, 2023 -

Norm Reeves Ford Superstore responded

Thank you for sharing this 5-star rating and feedback for our team! We hope to work with you again in the future!

August 19, 2023

Oliver was the best salesman I’ve ever had. He’s smart, patient and willing to do whatever it takes. The rest of the team also supported Oliver 100% More

by srschaefer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver Nunez, Manny Mendez
Aug 21, 2023 -

Norm Reeves Ford Superstore responded

Thank you for sharing your positive experience with Oliver! We're thrilled to hear that he provided you with exceptional service as a smart, patient, and dedicated salesman. Our team is here to support you every step of the way, and we're delighted that Oliver and the rest of our team met your expectations.

August 18, 2023

Excellent customer service by Francisco Bertado ‼️ Francisco was professional & explained to us what they would be doing with our battery recall . More

by Manny Velasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Bertado
Aug 21, 2023 -

Norm Reeves Ford Superstore responded

Manny, thank you for taking the time to acknowledge Francisco's excellent customer service! We're delighted to hear that he provided you with a professional and informative experience while addressing your battery recall. Your satisfaction is our priority, and we appreciate your feedback.

August 16, 2023

Great customer service. Offered rental due to issues with car at no expense to me. More

by jennifer_hume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Aug 16, 2023 -

Norm Reeves Ford Superstore responded

Jennifer, thanks so much for sharing your experience working with our team! We're so glad to have earned this 5-star rating and we hope to work with you again!

August 15, 2023

I had a wonderful experience purchasing my brand new 2023 Ford Bronco at Norm Reeves Ford Lincoln. The process was stress free and pleasant. Chase, Josh, and Kia were all so helpful. They have great customer More

by H.andrea1614
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kia, Chase, and Josh
Aug 15, 2023 -

Norm Reeves Ford Superstore responded

Congratulations on your new 2023 Ford Bronco! We're thrilled to hear that Chase, Josh, and Kia provided you with a stress-free and pleasant car-buying experience at Norm Reeves Ford Lincoln. Thank you for your kind words and for choosing us for your dream car. If you ever need further assistance or have questions in the future, don't hesitate to get in touch.

August 06, 2023

Good service but the wait time is ridiculous. Service advisor was very helpful in answering all my questions. More

by armendariz213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy
Aug 07, 2023 -

Norm Reeves Ford Superstore responded

Thank you for sharing about your recent visit with us. Please let us know what we can do to make your next trip a 5-star visit, too!

August 05, 2023

Very professional, understands the urgency. I needed my vehicle serviced and didn’t have the appointment upon requesting my urgency it was done well. Specially Robyn has kept me updated with More

by D&C - Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Aug 15, 2023 -

Norm Reeves Ford Superstore responded

Thank you for your kind words and for acknowledging Robyn's excellent service! We're pleased to have been able to accommodate your urgent service request and provide you with a professional and well-handled experience.

August 01, 2023

I had the best experience leaving my car for service, my advisor Isaac made my experience smooth as he was hands on and very professional together with the mechanics who took the time to make sure every det More

by Marlene Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Yela, Juan Prado
Aug 02, 2023 -

Norm Reeves Ford Superstore responded

Marlene, thank you for the wonderful feedback! We're thrilled to know that Isaac and our mechanics provided you with a smooth and professional service experience. Your satisfaction is our top priority, and we look forward to assisting you with any future automotive needs. Thank you for choosing our dealership!

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