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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,226 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,226 Reviews of Norm Reeves Ford Superstore

January 06, 2022

Awesome experience at Norm Reeves Ford with Enrique and the rest of the staff. Smooth process from start to finish. Special thanks to Helen as well for helping me throughout the entire ordering process. So More

by Mvaldez44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Rankin , Enrique Covarrubias
Jan 06, 2022 -

Mvaldez44 responded

Thanks again! Happy new year!

Jan 07, 2022 -

Norm Reeves Ford Superstore responded

We're so pleased to hear you had an awesome experience. Thank you for taking a moment to share this visit and working with Enrique. Enjoy your truck!

January 06, 2022

Tim O’Neil is excellent. He kept me informed while I waited for my car & explained additional service needed very well. Thanks Tim! More

by countryhome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim O’Neil
Jan 07, 2022 -

Norm Reeves Ford Superstore responded

We are pleased by your feedback, thanks so much for sharing!

January 05, 2022

Great, and prompt service. Customer service is awesome.I will definitely return if need be. More

by RG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Prado, Sean Osborne, Rachelle Papadatos, Jose Torres, Daniel Sanchez, Juan Soto, Ray Quintero, Robyn Devis
Jan 07, 2022 -

Norm Reeves Ford Superstore responded

Thank you so much for the 5-star review!

January 05, 2022

Had my car for almost 2 weeks to get a answer. After they gave me xxxxxxxx response. They over charge on something that isn’t the issue. More

by Warren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim O’Neill
Jan 04, 2022 -

Norm Reeves Ford Superstore responded

Hi Warren. We’d appreciate the chance to speak with you about your visit and learn how we can turn this situation around. Please reach out to our Service Director, Sean Osborne, at 562-405-3580. Thank you.

January 05, 2022

They had the inventory, were able to give us a great price and didn’t play any “games” to get us to buy a car. More

by Jennifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Mendez, Fabby Guerra, Israel Rolon
Jan 11, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the 5-star review, Jennifer!

January 04, 2022

I had great service with no issues and I would def recommend Norm Reeves to fam and friends. More

by malisec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Papadatos
Jan 04, 2022 -

Norm Reeves Ford Superstore responded

Thanks so much for rating your visit 5-stars, take care!

January 03, 2022

When I took my Expedition into be serviced I was worried about my wait time because I didn't have an appointment. To my delight, I didn't wait too long. The staff was very professional and courteous. More

by Ameerahr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando
Jan 04, 2022 -

Norm Reeves Ford Superstore responded

Your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

January 03, 2022

Robyn Devis was very helpful. Professional, knowledgeable and gave great customer service. Robyn represents Cerritos Ford very well! More

by Michael Solis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis, Robyn Devis
Jan 04, 2022 -

Norm Reeves Ford Superstore responded

Hi Michael, thank you so much for the wonderful review. We appreciate the great feedback on Robyn!

January 02, 2022

This is my second time dealing with Ivan at this dealership he is AWESOME, trustworthy and shows compassion for others!!! Brought my car in and needed it to be done in 2/ hours because I had chemoth More

by Ladybugr60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan
Jan 04, 2022 -

Norm Reeves Ford Superstore responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to working with you again someday.

January 02, 2022

Robyn was awesome! Best customer service experience I’ve had so far. Great job Robyn! More

by hapastillar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn, Robyn Devis
Jan 04, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

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