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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,231 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,231 Reviews of Norm Reeves Ford Superstore

January 13, 2022

I have dealt with the Fleet Mgr here ( Jorge Velasquez) for many years. I continue to purchase vehicles here because of his attention and responsiveness More

by laairterry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Jan 14, 2022 -

Norm Reeves Ford Superstore responded

We appreciate you continuing to choose Norm Reeves Ford, thank you for the support!

January 13, 2022

Couldn’t have asked for a better experience. I’d like to thank Enrique for helping me purchase my vehicle. More

by Tbrgabe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjy Brown, Enrique Covarrubias
Jan 14, 2022 -

Norm Reeves Ford Superstore responded

Congrats on your purchase and thank you for the 5-star review!

January 12, 2022

Excellent customer service. Very knowledgeable. I had an awesome experience with all the staff at norm reeves ford. More

by Oscar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Calderon, Isaiah Valencia
Jan 13, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating, Oscar. We strive to provide the best customer service to everyone who visits us. Have an excellent day!

January 11, 2022

Extremely polite and thoughtful. Very helpful and Extremely polite and thoughtful. Very helpful and knowledgeable. Tried to help in every way possible. More

by PCNI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel Rolon
Jan 11, 2022 -

Norm Reeves Ford Superstore responded

We are so pleased to hear you had an excellent experience with our team. We appreciate the amazing rating and we hope to see you again.

January 09, 2022

Friendly service, fair deal. It was an over all good experience. Will revisit for future purchases. More

by alfredg721
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kang, Rafael Gonzales
Jan 11, 2022 -

Norm Reeves Ford Superstore responded

We can’t thank you enough for writing this kind review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

January 06, 2022

Awesome experience at Norm Reeves Ford with Enrique and the rest of the staff. Smooth process from start to finish. Special thanks to Helen as well for helping me throughout the entire ordering process. So More

by Mvaldez44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Rankin , Enrique Covarrubias
Jan 06, 2022 -

Mvaldez44 responded

Thanks again! Happy new year!

Jan 07, 2022 -

Norm Reeves Ford Superstore responded

We're so pleased to hear you had an awesome experience. Thank you for taking a moment to share this visit and working with Enrique. Enjoy your truck!

January 06, 2022

Tim O’Neil is excellent. He kept me informed while I waited for my car & explained additional service needed very well. Thanks Tim! More

by countryhome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim O’Neil
Jan 07, 2022 -

Norm Reeves Ford Superstore responded

We are pleased by your feedback, thanks so much for sharing!

January 05, 2022

Had my car for almost 2 weeks to get a answer. After they gave me xxxxxxxx response. They over charge on something that isn’t the issue. More

by Warren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim O’Neill
Jan 04, 2022 -

Norm Reeves Ford Superstore responded

Hi Warren. We’d appreciate the chance to speak with you about your visit and learn how we can turn this situation around. Please reach out to our Service Director, Sean Osborne, at 562-405-3580. Thank you.

January 05, 2022

They had the inventory, were able to give us a great price and didn’t play any “games” to get us to buy a car. More

by Jennifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Mendez, Fabby Guerra, Israel Rolon
Jan 11, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the 5-star review, Jennifer!

January 05, 2022

Great, and prompt service. Customer service is awesome.I will definitely return if need be. More

by RG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Prado, Sean Osborne, Rachelle Papadatos, Jose Torres, Daniel Sanchez, Juan Soto, Ray Quintero, Robyn Devis
Jan 07, 2022 -

Norm Reeves Ford Superstore responded

Thank you so much for the 5-star review!

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