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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews
Call Dealership (562) 846-1991
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18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

October 28, 2021

There were employees and customers who weren’t wearing masks. It was very disconcerting to see and to be around, so I made an effort to avoid those individuals. More

by orozco10829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Report | Print
Oct 29, 2021 -

Norm Reeves Ford Superstore responded

We appreciate your feedback, thank you for taking a moment to share your experience. It's very important to Norm Reeves Ford that every customer feels comfortable. We hope you'll give us another chance to provide you a 5-star experience!

October 28, 2021

They got my vehicle serviced on a Monday morning in a timely manner. I did not have an appointment, but they performed the service needed. More

by Djpim22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service - Michael
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Oct 29, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

October 28, 2021

Accurate timeline for repairs, no pressure for upgrades. Instore rental car desk was very convenient More

by Expedition driver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
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Oct 29, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the kind feedback and rating!

October 28, 2021

It's good to take your car where the repairs are known how to fix things. Thanks More

by santiago.guzman@vertiv.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Report | Print
Oct 29, 2021 -

Norm Reeves Ford Superstore responded

You're welcome, happy our team could be of service. Take care!

October 27, 2021

Norm Reeves dealership is an awesome place to buy a truck! Josh was so helpful and well informed on the technical details of my new pickup. He is a straight shooter! I really admire his honesty and cus More

by jjmc2525
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo in Finance, Josh Vanden Akker
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Oct 29, 2021 -

Norm Reeves Ford Superstore responded

Thanks for choosing Norm Reeves Ford to purchase your truck, and thanks for the positive feedback on Josh and Hugo!

October 26, 2021

Mike O'Connor is the best in the business! A true gentleman and a scholar. More

by Anthony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor
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Oct 27, 2021 -

Norm Reeves Ford Superstore responded

Hi Anthony, thank you for the 5-star shoutout to Mike! We agree that he's one of the best!

October 25, 2021

Went beyond normal circumstances to help me and answer all questions. Requested help in getting my car home home, no problems. More

by mikejblake2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Phillips
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Oct 26, 2021 -

Norm Reeves Ford Superstore responded

Hi Mike! We are so pleased to hear our team went above and beyond to provide the best service! Congrats on your new car!

October 25, 2021

Great customer service. I received a good service, I definitely will use the Ford devices again. More

by Dmme2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez, Benjy Brown
Report | Print
Oct 26, 2021 -

Norm Reeves Ford Superstore responded

Thank you for choosing Norm Reeves Ford, we look forward to working with you again!

October 24, 2021

Great experience. Easy to work with and friendly. Got me what i needed and im pleased with the service. More

by DrewBrabant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Report | Print
Oct 26, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience during your visit.

October 23, 2021

Great customer service from David. Thank you for all your great help and quick service. More

by Ilianar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gilligan, David Pulido, John Kang
Report | Print
Oct 26, 2021 -

Norm Reeves Ford Superstore responded

Happy we could be of service and provide a 5-star experience for you!

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