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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,268 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,268 Reviews of Norm Reeves Ford Superstore

September 12, 2021

Always have a great experience here at Norm Reeves Ford the people are nice and friendly I would really recommend this dealership good and affordable prices you can also finance in payment your service nee More

by Smiley 310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy O’neal
Sep 14, 2021 -

Norm Reeves Ford Superstore responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 11, 2021

They are always professional and do their best to meet the customers needs. The communication with me while waiting for my car was great I never had to call about the status More

by Suzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan cruz
Sep 14, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the positive review and rating, Suzie! Thank you for choosing Norm Reeves Ford!

September 11, 2021

Changed from century Ford to Norm Reeves wow what a difference. Service at NR is amazing thank you we see you next service Daniel thanks More

by cindymirabel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Sep 14, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the 5-star review of our service team, Cindy! We are pleased you chose us!

September 10, 2021

With an appointment you still have to wait over 30 mins to get checked in and when they text when ready is car not ready. More

by Upset
Recommend Dealer
No
Employees Worked With
Rafael Gonzalez-moran
Sep 14, 2021 -

Norm Reeves Ford Superstore responded

Hello. We apologize for any inconvenience caused while you waited for your service check-in. Our team works hard to check-in everyone as quickly as possible and provide quality service to all vehicles. If you are interested in discussing this further, please reach out to Service Director, Sean Osborne, at 562-405-3580. Thank you.

September 09, 2021

Israel, our salesperson, was extremely knowledgeable, kind, and made our experience very smooth and pleasurable. He made sure our new car was perfectly detailed and even delivered it to the house! This More

by Carmen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel Rolon
Sep 09, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the awesome review, Carmen! We work hard to meet the expectations of our customers. Congrats on your newest purchase and enjoy!

September 08, 2021

Customer lounge had no coffee service, plus a/c was very cold I stayed mostly outside benches, other than that everything was good and neat and clean More

by Leyvasfrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim m.
Sep 09, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the high-star rating and positive feedback. Hope we can be of assistance to you again!

September 08, 2021

Enrique was very helpful answered all the questions. He was friendly and made the process very easy. Everything was very easy from trading my old car to buying the new one. Best experience. More

by E.fabian23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Covarrubias
Sep 09, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the 5-star review, we are thrilled to hear you had the best experience with Enrique when trading in for a new car. Thanks for sharing and take care!

September 07, 2021

Great service! Got to purchase my a beautiful Mustang to gift my son he’s so excited to start driving his dream 1st car! Thank you so much again Israel and Manny for the assistance, very professional. More

by Carmen A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kang, Manny Mendez, Israel Rolon
Sep 09, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the fantastic rating and review, Carmen. Congrats on finding a Mustang for your son, we hope he's loving his dream car!

September 06, 2021

George was awsome at getting me into my 2021 Escape PHEV. Sad that Ford doesn't extend the tax incentive 4 a purchase, lease only. More

by Antroby2g
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Velazquez, Manny Mendez, George Contakos
Sep 07, 2021 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to write us a review and high-star rating. Congrats on the 2021 Escape!

September 04, 2021

Bought my 2021 ford gt500 from these guys.The deal was Bought my 2021 ford gt500 from these guys. The deal was simple, did it all online. Josh their internet guy delivered the car to me the same night. More

by tlightning2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker
Sep 07, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your 2021 GT500! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

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