Norm Reeves Ford Superstore

My advisor Raymond was very nice, friendly and patient. He had the knowledge about my car needs. He takes good care of my car every time he helps me. He had the knowledge about my car needs. He takes good care of my car every time he helps me. More

When first getting there did not wait long. Serviced by Mr. Timothy O’Neil he was prompt and friendly. He kept me informed of my vehicle status. And he was prompted in checking me out. Mr. Timothy O’Neil he was prompt and friendly. He kept me informed of my vehicle status. And he was prompted in checking me out. More

Everything went will in regards to the scheduling of the recall service along with requested service on the two side mirrors The difficulty was in the follow through of the completion of the service recall service along with requested service on the two side mirrors The difficulty was in the follow through of the completion of the service Received notice that work was pending completion, but texts sent regarding status were unresponsive for 1.5 days Found that work was completed on day service representative was off and no one else was able to provide status This was disappointing considering how the work was initially monitored More

I brought our 2010 Ford Escape hybrid in for repairs that another mechanic was reluctant to deal with. I was pleased with how thorough the Norm Reeves mechanics were, and that they were able to diagnose and another mechanic was reluctant to deal with. I was pleased with how thorough the Norm Reeves mechanics were, and that they were able to diagnose and fix a problem an outside mechanic couldn't figure out. More

Para un cambio de aceite se tardan 3 Horas y media y si no quieres esperar en el DEALER solo te dan un RITE a tu casa y luego tienes que pagar UBER PARA RECOGER TU CARRO porq no ofrecen servicio de ida no quieres esperar en el DEALER solo te dan un RITE a tu casa y luego tienes que pagar UBER PARA RECOGER TU CARRO porq no ofrecen servicio de ida y vuelta alfinal como clínte pierdes mucho mas de lo esperado pague por el mantenimiento a mi carro y aparte UBER algo que no estaba en mis planes !!! Anteriormente he tenido otras marcas de carro y cuando se tardan mucho en mantenimiento y no quiero esperar en el DEALER te llevan a tu casa y devuelven al DEALER para recoger tu carro sin ningun costo . Espero en el futuro mejoren su servicio al clinte en este ASPECTO More

Worse service ever. Had my car for two weeks, and still haven’t fixed what I took it in for. Kept calling me “Bro”.disrespectful! haven’t fixed what I took it in for. Kept calling me “Bro”.disrespectful! More

Tim provide great customer service Had a problem with Tim provide great customer service Had a problem with part but Tim resolved Issue. Car was ready when promised and service completed. Glad I cou Tim provide great customer service Had a problem with part but Tim resolved Issue. Car was ready when promised and service completed. Glad I could get done More

I call an advance to make an appointment. I am always met with friendly personnel. My waiting time to see a service rep is minimal. When I explain my needs, they take care of them. Services done in a fast, e with friendly personnel. My waiting time to see a service rep is minimal. When I explain my needs, they take care of them. Services done in a fast, efficient manner. I am notified what has been done what needs to be done and how much it will cost to complete the work. When I pick up my car at appointed time, it is always ready. More

Excellent customer service I wanted to give a shout out Excellent customer service I wanted to give a shout out to Mr. Rafael Gonzales for making my visit smooth and stress free. Thanks a lot Excellent customer service I wanted to give a shout out to Mr. Rafael Gonzales for making my visit smooth and stress free. Thanks a lot More

Great customer service and great service provided by dealer sales man, partisan, rear mat, and package included in my vehicle make a plus, safety is first. thank you. dealer sales man, partisan, rear mat, and package included in my vehicle make a plus, safety is first. thank you. More