Norm Reeves Ford Superstore

I have experienced very acceptable service for my vehicle with at Norm Reeves Auto Center. It is clean, Customer Service is good and I had a great Customer Service Rep. with at Norm Reeves Auto Center. It is clean, Customer Service is good and I had a great Customer Service Rep. More

Raymond Quintero is very knowledgeable. He explained what was being done to my car, and kept me informed of technicians findings by text all through out the day. was being done to my car, and kept me informed of technicians findings by text all through out the day. More

Great improvements in your service dept. Easy check in and out. Kept informed throughout the day. Rafael Gonzales was great and explained things well. It was a welcome improvement and out. Kept informed throughout the day. Rafael Gonzales was great and explained things well. It was a welcome improvement More

The service was excelent and and professional friendly they were very thorough and explained everything they were performing on my vehicle I am very satisfied and I will be a returning customer In the nea they were very thorough and explained everything they were performing on my vehicle I am very satisfied and I will be a returning customer In the near future More

This was my first Lincoln purchase and my first attempt at requesting the pickup/drop off service, due to no driving anywhere during Covid-19 restrictions. I was not sure what to expect, but the experience at requesting the pickup/drop off service, due to no driving anywhere during Covid-19 restrictions. I was not sure what to expect, but the experience was excellent and super user friendly. The app was easy," to use but since I was not receiving dates for service, I decided to call the dealer directly. I was not aware of the expiration of this service and I had some questions, so the young lady I s/w said she would have someone call me back with details of how it worked. Ivan called me back shortly after and explained how the original contract worked. I expressed my disappointment with the situation because I had just purchased my vehicle in October of 2020 and the service was never mentioned. He was empathetic and was very apologetic that I could not use the service again. I was left with my loaner & my car was serviced accordingly. He called to explain what had been done to the car & we scheduled delivery for the next day. The next day, i received a call from Ivan again with the best news ...he came through with approval for me to have continued drop off service for my vehicle indefinitely. I was not expecting that, so he totally made my day! I have had the best experience with Norm Reeves Ford/Lincoln from the very beginning and certainly appreciate the added efforts with keeping their customers positively satisfied!! Thank You!! More

Great costumer service, courteous, and fast. Always got updates. Will go back to this dealership for service even if it’s a drive from my area. updates. Will go back to this dealership for service even if it’s a drive from my area. More

The staff is very friendly, but unfortunately getting a diagnosis on your is very delayed it takes about 5 hours and if your car needs service no car rental is offered. diagnosis on your is very delayed it takes about 5 hours and if your car needs service no car rental is offered. More

Jorge Velazquez is the real deal - He does what he says and goes out of his way when he can. We were kept in the loop during the entire process. He cares about his customers and it shows. A refreshing e and goes out of his way when he can. We were kept in the loop during the entire process. He cares about his customers and it shows. A refreshing experience. A genuine nice person. Thanks Jorge - Epax Systems More

We highly recommend Josh in sales - he was courteous, knowledgeable and took out a lot of the stress of buying a vehicle. It was a good experience. knowledgeable and took out a lot of the stress of buying a vehicle. It was a good experience. More

We were fortunate to have Mike O’Connor helping us with a car we had ordered. He was outstanding! Benny Brown in finance was fast and efficient! car we had ordered. He was outstanding! Benny Brown in finance was fast and efficient! More