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Norm Reeves Ford Superstore
Cerritos, CA
2,252 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,252 Reviews of Norm Reeves Ford Superstore
August 01, 2021
Joseph was our Salesperson . He went above and beyond with customer service. We spoke the day before meeting. Inventory was low so he searched and found the perfect model, sent me photos then saved the v with customer service. We spoke the day before meeting. Inventory was low so he searched and found the perfect model, sent me photos then saved the vehicle for me for the next day. He had the Ranger XL ready for us and the paperwork. Easy Peasy, DONE!! JOSEPH WAS THE BESTT!!! I can't thank him enough for finding the vehicle, being responsive and EXCELLENT customer service! More
by Cheri
Employees Worked With
Joseph Calderon
July 30, 2021
We very much appreciate the outstanding customer service we received from Jorge. He was willing to spend the necessary time to help us order the right truck for us. We couldn’t be happier with our purchase we received from Jorge. He was willing to spend the necessary time to help us order the right truck for us. We couldn’t be happier with our purchase. John in Finance was also helpful in walking us through the necessary paperwork. More
by Steve & Linda
Employees Worked With
Jorge Velazquez, John Kang
July 30, 2021
Service department over-books their appointments. I waited 35 minutes just to drop off my car for an appointment. The appointment was for an oil change and car detailing package. When I picked it up, t waited 35 minutes just to drop off my car for an appointment. The appointment was for an oil change and car detailing package. When I picked it up, the car was not detailed. The excuse was that they had a two hour break. What kind of nonsense excuse is that? What a hot mess this place is. More
by Jmgetty
Employees Worked With
I didn’t get names.
July 29, 2021
I was very satisfied with Ivan’s service. He has great customer service! Highly recommend! His best of the best! Will return for more of my auto services. customer service! Highly recommend! His best of the best! Will return for more of my auto services. More
by elugodeleon
Employees Worked With
Ivan Cruz
July 29, 2021
Excellent customer service. Always a pleasure getting our car service done at Cerritos. Please continue your excellent customer service and we will continue with Ford Cerritos for years to come. Thank you car service done at Cerritos. Please continue your excellent customer service and we will continue with Ford Cerritos for years to come. Thank you More
by saladbarr25
Employees Worked With
Rafael Gonzales-Moran
July 26, 2021
This was a great car buying experience. Everything was done over the internet and phone and texting as I had hoped for. Once I got to the dealership that evening, my truck was clean and ready to go. Just done over the internet and phone and texting as I had hoped for. Once I got to the dealership that evening, my truck was clean and ready to go. Just a little while in finance and I was on the road. Thank you Benjy for making the warranty decision easy. Thank you to Neri and Jeremy fir being awesome salesmen. Thank you to Joe for arranging everything. More
by Panther Pest Control
Employees Worked With
Joe Rodriguez , Neri Ellis, Jeremy Darrow, Benjy Brown
July 25, 2021
I've had good customer service through out the past 20 years. Their regular recommended maintenance and tracking history of all work performed is very good. years. Their regular recommended maintenance and tracking history of all work performed is very good. More
by dtanti
Employees Worked With
Tony Ybarra, Ray Quintero
July 23, 2021
I purchased my Mustang at Norm Reeves. I have had all service and maintenance work completed there. I have always been pleased with the care they gave my car. 😊 service and maintenance work completed there. I have always been pleased with the care they gave my car. 😊 More
by Mustang Sally
Employees Worked With
Tony Ybarra
