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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,226 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,226 Reviews of Norm Reeves Ford Superstore

May 07, 2021

Very professional and courteous. Went in for scheduled maintenance. Also had a problem with the battery. Everything was taken care of which makes me very happy! More

by Vanaya11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy
May 07, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit! If you need anything else, please don't hesitate to reach out to us.

May 07, 2021

I have a F150 and a Fusion !Great vehicles and Norm I have a F150 and a Fusion ! Great vehicles and Norm Reeves service department is even better ! Great attitude, great atmosphere and Great people ! More

by seantrojan08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra, Sean Osborne, Jose Torres, Daniel Sanchez, Ray Quintero
May 07, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the 5-star rating and review of our team at Norm Reeves Ford!

May 05, 2021

Enrique Covarrubias was very helpful in securing a good deal and making for a pleasant buying experience. With his assistance I was able to meet my target price. Thank you AAA+++ More

by Mtbcross
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kang, Enrique Covarrubias
May 06, 2021 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to leave such a positive review. Congrats, and we hope we can be of assistance to you again someday.

May 04, 2021

I was helped in a professional and friendly manner thanks to Manny and Hugo. I recommend this dealership if you’re looking for a great experience and excellent service. More

by Rubalcava
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo, Manny Sandoval
May 06, 2021 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 04, 2021

Simple oil change w/wheel rotation and fluid check/top off. Wiper fluid was 1/2 empty. Makes me wonder what else they said they did.... but didn’t do More

by jmmyg00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
May 07, 2021 -

Norm Reeves Ford Superstore responded

Hello, we appreciate the recommendation of our dealership. We would love to ensure your next visit with us is a 5-star experience. If you are willing, please call our Service Director, Sean Osborne, at 562-405-3580 when convenient for you to discuss your recent visit. Thank you and have a great day.

May 04, 2021

Matthew, provided me one of the most exceptional sales experiences I have had in a dealer so far. He genuinely seeks to help the customer and fulfill our needs. Great sales person, he made the purchasing More

by Andy Vazquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kang, Matthew Varela
May 06, 2021 -

Norm Reeves Ford Superstore responded

Andy, we appreciate the 5-star rating and feedback on Matthew and John. Thank you for sharing about your experience and congrats on your purchase!

May 03, 2021

Had the pleasure of being helped by Isaiah. My wife and I are in the market for a mid-sized suv and were on a scouting mission to see some of the models we’ve research on the internet. Aside from the general More

by Johnny D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Valencia
May 03, 2021 -

Norm Reeves Ford Superstore responded

Hi Johnny, We are thrilled to hear that you had a great experience with Isaiah while shopping around for your new car and appreciate your review. Please don't hesitate to reach out with any further questions while you continue your search and we hope to see you again soon!

May 03, 2021

I've always wanted a Mustang ever since I was a kid and when the opportunity to get one presented itself, I was unsure of where to go to get it. I spent weeks searching and visited multiple dealerships to More

by pkwon792
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neri Ellis, Benjy Brown
May 03, 2021 -

Norm Reeves Ford Superstore responded

We are honored that you chose Norm Reeves Ford to finally get your Mustang and are thrilled to hear that you had such an exceptional experience with our team! Congratulations and thank you for your review!

May 03, 2021

The transaction was fast and friendly! Norm Reeves was the only dealer that had the exact car I wanted! Best car buying experience I’ve ever had! More

by Nancy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabby Guerra, Joseph Calderon
May 03, 2021 -

Norm Reeves Ford Superstore responded

Thank you for your rave review, Nancy! We are thrilled to hear that our team provided an outstanding car-buying experience.

May 02, 2021

Efficiency, communication, awareness, courtesy, friendly, on point weather it be on the phone or in person just over all awesome place to be served. Thank you Norm Reeves Ford More

by Gabriel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Quintero, Enrique Covarrubias
May 03, 2021 -

Norm Reeves Ford Superstore responded

Your kind words are greatly appreciated, Gabriel. Thank you for leaving such a rave review of your experience here at Norm Reeves Ford!

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