Norm Reeves Ford Superstore

Rafael in service dept is very friendly and makes me feel that my car is being taken care of everytime. I love going to get my oil change at Norm Reeves. Restrooms are clean and they always have good tv show that my car is being taken care of everytime. I love going to get my oil change at Norm Reeves. Restrooms are clean and they always have good tv shows in the lounge. I will continue to go for any car needs. More

Friendly service Liked the personal customer service as Friendly service Liked the personal customer service as one person deals with you and contacts you when updates are available The negative was; it Friendly service Liked the personal customer service as one person deals with you and contacts you when updates are available The negative was; it took a long time for the car to be ready. Could have been cause it was a hybrid and needed new transmission. But 1 month and 1 week seems too long. Once I got the car back my electric adjustment of my chair wasn’t working. Also due to the length of stay my battery was flat and on my way home I needed to call road side assistance to start up the car again. Will have to bring back the car in next week due to chair and will have to address my battery. Contemplated to file a complaint but Raymond of front desk services was very nice, however the actual work and care for my car remains questionable. Up till now it does run well and feels like new. Except for the battery and chair then. More

We worked with Manny at Norm Reeves! Very attentive and knowledgeable in what my new Lincoln to do! So excited to be a Lincoln owner! knowledgeable in what my new Lincoln to do! So excited to be a Lincoln owner! More

I had A recall on my vehicle and I also had some weatherstripping work done on the door. My advisor, Rafael Gonzalez-Mora, was very pleasant and explained the work to be done. He also gave me a cou weatherstripping work done on the door. My advisor, Rafael Gonzalez-Mora, was very pleasant and explained the work to be done. He also gave me a courtesy call when the vehicle was ready to be picked up. Also, it was nice that they washed my car for me. More

I can be one of the most critical and difficult customers especially in car buying. I was reluctant to buy a car at the dealership but when I met Josh and Manny I felt a lot more comfortable in this process, especially in car buying. I was reluctant to buy a car at the dealership but when I met Josh and Manny I felt a lot more comfortable in this process, both of these guys listened, they show me features and benefits of the car and I could not be happier. Car buying has improved and I am one to say that these two guys did an excellent job and making me feel comfortable and happy with the purchase More

The good: Dealership is clean, and well kept. The lot is well lit, with lots of inventory. They are also willing to stay after hours to seal a deal. The bad: Predatory sales tactics, including making h well lit, with lots of inventory. They are also willing to stay after hours to seal a deal. The bad: Predatory sales tactics, including making hand shake deals, and at the very last minute adding 100 here 100 there, very frustrating. More

Josh from sales was great. No pressure, cool, collective and very informative. A man of his words. From a scale of 1 - 10 he gets a 10 from me!! and very informative. A man of his words. From a scale of 1 - 10 he gets a 10 from me!! More

David was great to work with, knowledgeable with no pressure. He worked with me on my budget and made sure the entire transaction went smoothly! Great personnel across the dealership! pressure. He worked with me on my budget and made sure the entire transaction went smoothly! Great personnel across the dealership! More

Norm Reeves Ford always takes care of me. I always go back and I always recommend to friends and family. They will take care of you. back and I always recommend to friends and family. They will take care of you. More

The dealership: Best I can say is the people working there were professional and friendly. The facility was clean and organized. Now, sales rep Neri Ellis: this guy was totally awesome. Yep, the only wo there were professional and friendly. The facility was clean and organized. Now, sales rep Neri Ellis: this guy was totally awesome. Yep, the only word that best describes him yet does not feel it says enough. I'm no spring chicken and have bought my fair share of vehicles over the years. This guy gets the highest rating possible. If the rating chart were 1 to 10 I would have to push a new level of 11 for over and above performance. Go ahead Neri, blush. More