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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,226 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,226 Reviews of Norm Reeves Ford Superstore

May 14, 2021

I can be one of the most critical and difficult customers especially in car buying. I was reluctant to buy a car at the dealership but when I met Josh and Manny I felt a lot more comfortable in this process, More

by jaimetorres3411
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Manny Sandoval
May 14, 2021 -

Norm Reeves Ford Superstore responded

Jaime, we are so pleased to hear about your experience working with Josh and Manny and that you felt comfortable throughout the process. Congrats on the new vehicle!

May 13, 2021

The good: Dealership is clean, and well kept. The lot is well lit, with lots of inventory. They are also willing to stay after hours to seal a deal. The bad: Predatory sales tactics, including making h More

by Jguff311
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry,Gutierrez, Benjy Brown
May 13, 2021 -

Norm Reeves Ford Superstore responded

Hi, thank you for taking the time to write us a review and recommending our dealership! We'd love to ensure your next visit with us a 5-star experience, please feel free to reach out to our General Sales Manager, Ralph Calvo, at 562-405-3570. Have a great day.

May 11, 2021

Josh from sales was great. No pressure, cool, collective and very informative. A man of his words. From a scale of 1 - 10 he gets a 10 from me!! More

by mandobeltran12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker
May 11, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

May 10, 2021

David was great to work with, knowledgeable with no pressure. He worked with me on my budget and made sure the entire transaction went smoothly! Great personnel across the dealership! More

by Cort74454
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
May 10, 2021 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to leave this wonderful review of our dealership and your experience with our team. Enjoy the new ride!

May 10, 2021

Norm Reeves Ford always takes care of me. I always go back and I always recommend to friends and family. They will take care of you. More

by Serge Ortiz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido, Fabby Guerra
May 11, 2021 -

Norm Reeves Ford Superstore responded

We're appreciate the wonderful feedback, Serge - always a pleasure to hear from our returning customers. Until next time, take care!

May 09, 2021

Awesome dealership. I got more for my trade in and they even held the car I got for a few days so I could get it.! I’d buy here again! More

by josecan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, John Kang, Manny Sandoval
May 10, 2021 -

Norm Reeves Ford Superstore responded

We're thrilled to hear it, thanks for the 5-star review and congrats on your new car!

May 09, 2021

The dealership: Best I can say is the people working there were professional and friendly. The facility was clean and organized. Now, sales rep Neri Ellis: this guy was totally awesome. Yep, the only wo More

by ken92780
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neri Ellis, George Contakos
May 10, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the fantastic review and feedback on your time with Neri. Thanks for sharing your experience!

May 09, 2021

Isaiah was very helpful in acquiring a hard-to-find car, and accommodating my schedule. Fast shopping process, courteous staff, and pleasant experience overall. The final paperwork process suffered some tec More

by NathanK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Valencia
May 10, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new vehicle, Nathan! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

May 08, 2021

My first car purchase ever and the experience was absolutely wonderful! From checking out the car, test driving it, and doing the paper work was great. There was never any pressure to look at other c More

by njhighducheck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Gutierrez
May 10, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your first car purchase! So glad to hear Henry was able to make the entire process a great experience and stress free! Enjoy the new ride and thanks for the 5-stars!

May 07, 2021

Bryan Sotelo fue muy amable durante todo el proceso dela venta muy respetado nos resolvió cualquier duda y pregunta hojéale que así fueran todos los vendedores More

by Sam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buen servicio , Bryan Sotelo
May 07, 2021 -

Norm Reeves Ford Superstore responded

Sam, gracias por la calificación y revisión de cinco estrellas. ¡Qué tengas un lindo día!

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