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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

April 16, 2021

Mr Joseph Calderon is a very promising Sales person. Down to earth and very knowledgeable and helpful without delay. Thank you for your 🙏🙏 help. MD More

by juffeitsd97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Mendez, Joseph Calderon
Apr 16, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the positive feedback and rating, we love to hear it! Take care!

April 14, 2021

Excelent customer service from Jose Torres. I want to thank him for completing my car service on time as promesing. He is always able to help customers. More

by Francisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Apr 14, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the lovely feedback on Jose, Francisco. Thanks for sharing your experiences and we're thankful for the 5-star rating on our services. Until next time, take care!

April 13, 2021

Excellent customer service and fast finance dept. we love our car! Israel is very friendly, knowledgeable and respectful. John in finance took time to explain everything and was very patient. Would definitel More

by Michelle.E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kang, Israel Rolon
Apr 14, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new vehicle, Michelle! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

April 12, 2021

Friendly soft sell approach addressing my needs was instantly appealing. Ability to drive off lot for test drive to my home was over the top. More

by Linda_e_eason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kang, Israel Rolon
Apr 12, 2021 -

Norm Reeves Ford Superstore responded

Linda, thank you for the 5-stars and taking the time to share about your experience with us!

April 12, 2021

Very knowledgeable and friendly. Jorge took the time to explain various options in detail. He was very accessible and responsive. A Great truck buying experience. More

by adigitless
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez
Apr 12, 2021 -

Norm Reeves Ford Superstore responded

Congrats on buying your truck, we hope you're enjoying it! Thank you for the fantastic feedback and rating!

April 12, 2021

I am so impressed with my whole experience here. David went above and beyond to make sure I left with what I needed. I love my new 2021 Ford Bronco Sport. You all have made a customer for life. Thank you More

by Yessi.vela1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Apr 12, 2021 -

Norm Reeves Ford Superstore responded

We're so glad to hear your whole experience was impressive! Congrats on the 2021 Ford Bronco Sport, and we look forward to seeing you again. Take care!

April 12, 2021

Terrible, waited 45 minutes for them to bring my vehicle to the front when told it would be 10to 15 minutes. Had to find someone to find it or I would still be there. Had two recalls on your vehicle they on More

by Jim
Customer Service
Recommend Dealer
No
Employees Worked With
Rafael Gonzales
Apr 14, 2021 -

Norm Reeves Ford Superstore responded

Hello Jim, thank you for taking the time to write a review for us. We are sorry to hear of the negative experience you had while your vehicle was in for service. We would appreciate the opportunity to address your concerns to ensure your next visit is a 5-star experience, please reach out to our Service Director, Sean Osborne, at 562-405-3580. Thank you.

Apr 15, 2021 -

Jim responded

There will not be a next visit

April 12, 2021

Mike O’Conner is the best. He’s not only a great sales person, he helped me with touching up the paint on my car which is a candy apple red... Mike has a well rounded level of experience. I like dealing w More

by Michael Apidgian
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor
Apr 13, 2021 -

Norm Reeves Ford Superstore responded

Michael, we appreciate the fantastic feedback on Mike. Thank you for taking the time to share!

April 11, 2021

Rafeal my service writer and did an excellent job on getting my car in and repaired. It was done earlier than was promised. norm Reeves Lucky working for them. More

by ssandyeagle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Apr 12, 2021 -

Norm Reeves Ford Superstore responded

We're glad Rafael was able to help, thank you for the fantastic feedback and rating!

April 11, 2021

Jorge and his team has always been a pleasure to deal with. He told me a deal and it was exactly that on the contract. I highly recommend Jorge, he’s a strait shooter. More

by Nascar9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Enrique Covarrubias
Apr 12, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive review and rating. We appreciate the feedback on your experiences with Jorge and our service team!

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