Norm Reeves Ford Superstore

Overall I would say that this dealership is great to work with. They have great inventory and are willing to work with you. However I would say with the amount of people they see it is quick hard to reach with. They have great inventory and are willing to work with you. However I would say with the amount of people they see it is quick hard to reach them and sometimes multiple follow ups on my end as a customer is required. There is one person though that has always been 100% responsive to all my inquires and has been extremely helpful on tracking all my questions and her name is Karla Velazquez. She was the one that originally helped me and connected me to the right people at Ford to buy my Ranger. After the purchase process she has continued to be responsive and helpful on my requests. I usually expect once a sale has been done to have to fight for any other help, but not with Karla. She is always super helpful and 110% there for me as the customer. This alone has kept me wanting to work with this dealership and believing that they are for the customer. I usually have to wait a few days and send at least 2-3 follow up with other members in different departments to get my questions answered. I understand they are busy, but requiring me to do additional follow ups on questions doesn't always give me the best feeling. More

Above and beyond! Like many other dealers before I was always promised something they could not do. Bernabe made it happen! And I’m still shocked! Thanks again! always promised something they could not do. Bernabe made it happen! And I’m still shocked! Thanks again! More

Fast, reliable, courteous staff. Taking in the vehicle and picking it up was fast. I did not have to wait around. I would definitely keep coming back to service my vehicle. and picking it up was fast. I did not have to wait around. I would definitely keep coming back to service my vehicle. More

Great customer service, made the transaction great and easy!!! John was awesome I definitely wouldn’t buy another car off Isaiah he helped us out and made the deal exactly how we wanted it. Felt like I easy!!! John was awesome I definitely wouldn’t buy another car off Isaiah he helped us out and made the deal exactly how we wanted it. Felt like I wasn’t even buying a car!! More

Courteous service and very professional. They called to Courteous service and very professional. They called to remind me an oil change was due, I tacked on a tire rotation with zero hassles, and they even Courteous service and very professional. They called to remind me an oil change was due, I tacked on a tire rotation with zero hassles, and they even washed the car for me. More

Wonderful service. Sean, George and Hugo helped us out in every way possible. Very friendly staff. Wide range of selections in cars. Love my new Ford Bronco every way possible. Very friendly staff. Wide range of selections in cars. Love my new Ford Bronco More

Overall great service. However, even though I had scheduled my appointment (10:15am), the line to drop off cars for service was very long (over 1/2hr). I think cars with appointments should be prior scheduled my appointment (10:15am), the line to drop off cars for service was very long (over 1/2hr). I think cars with appointments should be prioritized and have a separate line for service. Everything else besides that was excellent. Thanks. More

Rafael was very attentive. He has a great disposition. I would definitely look for him for my next service. Very professional and polite service rep. would definitely look for him for my next service. Very professional and polite service rep. More

From the time I scheduled my service (online) to the time I picked up my vehicle, I have been satisfied. Rafael apologized for the wait time, but that wasn’t his fault. He made sure I had the proper accommo I picked up my vehicle, I have been satisfied. Rafael apologized for the wait time, but that wasn’t his fault. He made sure I had the proper accommodations, while I waited for my car. More

Great team at the dealership! Everyone was helpful and fast! I will recommend the dealership to others and continue my business with them. Thank you . fast! I will recommend the dealership to others and continue my business with them. Thank you . More