Norm Reeves Ford Superstore

My salesman Carlos was excellent and patient as we looked at several options that might fit my needs. Really appreciated his knowledge and patience he showed. at several options that might fit my needs. Really appreciated his knowledge and patience he showed. More

Neri is a fantastic person and salesman. He looked all over SoCal to find the car we wanted. 100% recommend him if looking for a Ford. Thank you Neri Ellis! over SoCal to find the car we wanted. 100% recommend him if looking for a Ford. Thank you Neri Ellis! More

The service was good, except the tire symbol still comes on when I start the car. I sent a text to Jose Torres explaining the concern but no response. That's my issue regarding the service. on when I start the car. I sent a text to Jose Torres explaining the concern but no response. That's my issue regarding the service. More

The staff here at Ford/Lincoln In Cerritos have to right mix of being extremely helpful, friendly, professional & attentive without being pushy. It is so refreshing to experience this level of professionali mix of being extremely helpful, friendly, professional & attentive without being pushy. It is so refreshing to experience this level of professionalism in this day and age. More

Kept me informed throughout the ordering and delivery process. Paperwork process was quick and truck delivery was done in a safe manner. I felt safe doing business Norm Reeves Ford process. Paperwork process was quick and truck delivery was done in a safe manner. I felt safe doing business Norm Reeves Ford More

Great customer service and the process was handled quickly. I will definitely go back for future purchases and new car sales. Very professional operation. Satisfied customer quickly. I will definitely go back for future purchases and new car sales. Very professional operation. Satisfied customer More

I came here to buy my first Ford SUV. My sales person David was nice. He made sure that we were on the same page the whole time and never surprised me. Great experience. I'd recommend this place! David was nice. He made sure that we were on the same page the whole time and never surprised me. Great experience. I'd recommend this place! More

Sean and his staff are awesome. They go above and beyond to make sure my car gets all the attention to detail it needs during my service. This was especially the case when they took our complaint seriously to make sure my car gets all the attention to detail it needs during my service. This was especially the case when they took our complaint seriously about the ride being off and sure enough the tire tread has a separation. They all get a five stars! More

Highly recommend Jason Great service and very helpful will definitely be back for my next vehicle don’t hesitate to come here and buy your next vehicle ask for jason will definitely be back for my next vehicle don’t hesitate to come here and buy your next vehicle ask for jason More

I am only giving the Dealer a 4. My customer service rep, Jose Torres, was great and I gave him a 5. But the Dealer needs to know that I waited 45 minutes from my appointment time to be seen. Then whe rep, Jose Torres, was great and I gave him a 5. But the Dealer needs to know that I waited 45 minutes from my appointment time to be seen. Then when I was checking out, someone went to get my car for me and they never told me where it was. I stood waiting for it for 10-15 minutes when I finally saw my car down the driveway. I went to the car and my keys were in it, plastic was still on the seat, paper on floor on driver side and work order still in the car. I thought that was terrible to not bring me the keys or tell me where my car was. I left. More