Back

Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,268 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

Directions

By Type

2,268 Reviews of Norm Reeves Ford Superstore

March 21, 2021

Jose Torres provided excellent service. He kept me updated throughout the process and got my truck back to me quickly. I will be back for any future service needs. More

by perfectioneers
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Mar 22, 2021 -

Norm Reeves Ford Superstore responded

So glad to hear you had a great experience with Jose during your service visit. We appreciate the 5-star rating and look forward to seeing you again!

March 19, 2021

I got help as soon as I arrived at the dealership. I received information regarding my vehicle. My vehicle was serviced in a timely manner. More

by Ivonne.aburto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Mar 19, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating, Ivonne! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

March 17, 2021

Customer service was excellent like always. Got my truck back same day without an appointment which for me is always a huge plus. Was updated frequently to assure me about same day pick up. More

by Sandovalruben1124Ruruben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales, Tony Ybarra
Mar 18, 2021 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to leave us this fantastic feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 16, 2021

It was a great experience buying from Ford Norm Reeves. I got the best customer service and was given a great deal on a great car. More

by cplace46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor, Manny Mendez
Mar 16, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. Congrats on your purchase and have an excellent day.

March 15, 2021

Ivan in service is person that I dealt with. Customer comes 1st with him, goes out of his way to make sure all your needs are met. Wonderful experience More

by auntyputt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan
Mar 15, 2021 -

Norm Reeves Ford Superstore responded

Happy to hear you had a wonderful experience with Ivan! Thanks for the amazing 5-star rating!

Mar 15, 2021 -

auntyputt1 responded

Great experience, recommended to all

March 15, 2021

Service tech was very helpful and efficient. As we are having quite a few issues with our new 2020 explorer ST. Rafael is doing everything he can to help us out. We are hoping this Monday will be the last More

by DWF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales, Benjy Brown
Mar 15, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the great feedback on our service team. We are sorry to hear that you've been having issues, and we hope that we'll be able to resolve them quickly for you!

March 14, 2021

Looking for a GREAT DEAL, go see Jason Paez! Manny in finance was thuro and efficient. Normreeves Ford will always be my go to Ford store from here on out! Awesome job Normreeves👍 More

by Osborn.darin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gilligan, Manny Mendez, Jason Paez
Mar 15, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your great deal! So happy our team was able to give you an awesome experience. We look forward to seeing you again!

March 14, 2021

My salesman Carlos was excellent and patient as we looked at several options that might fit my needs. Really appreciated his knowledge and patience he showed. More

by Mtghiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
Mar 15, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the great feedback, and we appreciate the excellent rating!

March 14, 2021

Great guy helpful all questions we ask he gave us straight answer went for oil change tire rotation and breaks he got it take care More

by Hurtado ju1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Mar 15, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the 5-star review on your service visit. We hope we'll be of assistance to you again. Cheers!

March 14, 2021

The sales person awesome , got the car with more features than other dealers and deal I want Financial service also not took too much time , quick and zero Drama More

by Lexie_vivid / Herman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Mendez, Joseph Calderon
Mar 15, 2021 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to leave such a positive review. Congrats, and we hope we can be of assistance to you again someday.

...
89
...