Norm Reeves Ford Superstore

The service team really pulled through. Raymond provides excellent customer service and timelines of how the repairs were progressing. Our first conversation left me feeling confident and assured that I mad excellent customer service and timelines of how the repairs were progressing. Our first conversation left me feeling confident and assured that I made the right choice. My initial call was to the Ford dealership located in Huntington Beach. They are much closer distance but not in customer service. I felt as if I had been disturbing them with my questions. For me, the little things mean and say so much more. I appreciate the service teams efforts and abilities to follow through. Thank you, John Morris More

Josh and Joseph worked very hard to make the purchase happen and they succeeded. They were friendly and made the numbers work in order to complete the purchase. happen and they succeeded. They were friendly and made the numbers work in order to complete the purchase. More

Thank you David Pulido for all of your help! and definitely any member of my family will come to you for their future car shopping! definitely any member of my family will come to you for their future car shopping! More

The people I worked with was very helpful.Jorge helped me build my truck for towing Which I never could have done by myself, very satisfied build my truck for towing Which I never could have done by myself, very satisfied More

Raymond was a great help to both my husband and myself As Well As Sean Osborne both came out and were very helpful. Took very good care of my car. As Well As Sean Osborne both came out and were very helpful. Took very good care of my car. More

Best dealer, sales person Bryan sotelo and Manny very knowledgeable on their job, very kind people, manager Jessy the best, very helpful, very kind,they give us the best deal knowledgeable on their job, very kind people, manager Jessy the best, very helpful, very kind,they give us the best deal More

The only place I take my car. Always a great experience and Sean and ivan know what customer service is all about. Thank you guys and Sean and ivan know what customer service is all about. Thank you guys More

Great experience in buying a car! Our sales representative Bernabe Campos did a terrific job! Thank you very much! We wanted to pay a little less but Bernabe was extremely helpful. We appreciat representative Bernabe Campos did a terrific job! Thank you very much! We wanted to pay a little less but Bernabe was extremely helpful. We appreciate him for working with us. There was only one negative for me. We didn’t pay $900 for the security system and after we declined the offer, John King the finance manager, lowered the rate to “his cost” of $400. We still didn’t accept it, but to go from $900 to $400 in a matter of seconds shows how quickly dealerships manipulate numbers to raise the rate of cars. Then, as we were ready to drive our new car out of the lot, our sales representative, with the click of a button, instantly deactivated the security system when it was already installed in the car. Car pricing fluctuates so quickly that I think it would have been nice had the sales representative said, “Since it’s already activated I’m going to keep it on for you.” It doesn’t cost the dealer any more, or at least not very much, especially when it’s already equipped, and it would have been a nice way to say we appreciate your business. Overall, it was a great buying experience. More

The customer service at Norm Reeves was superb! From Sales Man & Manager (Mike O'Connor/Jesse Martinez) to Finance Manager (Benjy Brown) - they were all very attentive, informative, and respectful. Mr. Sales Man & Manager (Mike O'Connor/Jesse Martinez) to Finance Manager (Benjy Brown) - they were all very attentive, informative, and respectful. Mr. O'conner even went to buy my daughter & I food while we were waiting for finance (long day). Best of all I left Norm Reeves feeling very satisfied with the price I paid for my 2020 Nautilus. No hassle, no back and forth with questions like "how much can you pay a month". I knew the price I was willing to spend on the vehicle and came out very satisfied (0 hassle). The car was delivered to my home the next day - what a beauty... their detail crew did a beautiful job! I will definitely recomend them to friends and family. More

Received Great friendly Covid safe service from Daniel Rosales & the Norm Reeves team. This is my second car purchase with Daniel and it won’t be my last.. Rosales & the Norm Reeves team. This is my second car purchase with Daniel and it won’t be my last.. More