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Norm Reeves Genesis of Cerritos - Service Center

Cerritos, CA

4.7
235 Reviews
Call Service Center (562) 561-2242

235 Reviews of Norm Reeves Genesis of Cerritos - Service Center

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December 05, 2023

Great experience by a trusted dealership. I have all my cars served here and am always pleased. More

by Pkress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your continued trust in our dealership! We're delighted to have you as a valued customer and look forward to serving you and your cars in the future.

Helpful
December 05, 2023

Fast service quick response all good except no car wash offered it would be nice to have car wash More

by stephenxyun
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
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Dec 06, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your positive feedback on our fast and responsive service. We appreciate your suggestion regarding a car wash and will certainly consider it to enhance our customer experience. We look forward to serving you again soon.

Helpful
December 02, 2023

Mariela is kind and understanding. She takes the time to listen to my concerns and makes sure to remedy the situation in a timely manner. More

by cbtphoto19
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
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Dec 04, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words, we truly appreciate your feedback! We're delighted to have been of help and look forward to continuing to provide excellent service.

Helpful
December 02, 2023

Friendly, efficient, customer service orientated All staff is friendly, but Kyle is my go to guy. Love him ! More

by webster3eee
Recommend Dealer
Yes
Employees Worked With
Kyle P
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Dec 04, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear Kyle provided you with top-notch service. We'll be sure to pass along your appreciation to him. See you on your next visit!

Helpful
December 02, 2023

Norm Reeves Genesis goes above and beyond to insure their customers are satisfied. Thanks too Isaac and his team More

by gselmanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for the kind words! Isaac and our team at Norm Reeves Genesis are thrilled to have provided you with exceptional service. We appreciate your support!

Helpful
December 01, 2023

Very Professional and prompt. It's like a 1 stop shop with Maria taking care of all what's needed and beyond More

by mhailoreto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
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Dec 01, 2023 -

mhailoreto responded

Very Satisfied with the service i got. Worrh the change of dealership for services.. farther away from me but Extremely satisfied with the service and care i got from Maria

Dec 04, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Maria provided exceptional service. We're here to go above and beyond for our customers, and we appreciate your support!

Helpful
December 01, 2023

They are always so polite and respectful. They also have good attitude and character. They do there best to help assist. More

by Eli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Dec 04, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. Your support means a lot to us!

Helpful
November 30, 2023

Good service overall. Overall dealership was a friendly and did the job required. Mary was friendly with good communication on status updates on everything. Keeping me inf More

by KENNETHYKYI
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
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Dec 01, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Mary provided you with excellent communication and service. We appreciate your business and look forward to serving you again in the future.

Helpful
November 29, 2023

Mary is always super helpful, very friendly! Genesis provides a high end and VIP experience at their dealership, customer service is great. More

by Tamra.Tejada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Norm Reeves Genesis of Cerritos responded

Great to hear this review, Tamra! We'll let Mary know and thank you so much for your loyalty and positive feedback.

Helpful
November 28, 2023

Very good and comprehensive I'm so happy to have been helped by the staff there and I will refer them more customers More

by geraldobascombe
Recommend Dealer
Yes
Employees Worked With
Multiple people Alex?
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Nov 28, 2023 -

Norm Reeves Genesis of Cerritos responded

We're pleased that your service experience was satisfying, Geraldo! Thank you, and we appreciate the five stars as well as the customer recommendations.

Helpful
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