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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,220 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,220 reviews

October 09, 2024

We are charged for services we Were led to believe were included in our service contract at time of purchase. Services that are recommended are frequently unnecessary. Service wait times take far too lon More

by cherylgl0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are concerned by your feedback and would like to learn more about your recent visit with us. Please contact us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 09, 2024

Ty Trieu very good sale person he was a great guy and helped me whatever I needed❤️ More

by Le Ngo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Trieu
Oct 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the great review! We’re here to help whenever you need us—hope to see you again.

October 09, 2024

Christy was superb she even went the extra mile so I can take the unit home on the same day. Everyone in the store was helpful and friendly including the GM. More

by Hans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Wong
Oct 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your trust and this fantastic rating! We’re here whenever you need us again.

October 08, 2024

I had a great experience with the sales and finance department. Honda exceeded my expectations and I will recommend my Honda dealer to all my friends and family. More

by jennifer_avila_
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ugur Sisman, V. Marquez
Oct 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your 5-star review! If there's anything else we can do for you, don’t hesitate to let us know.

October 08, 2024

Fast oil change and great customer service. Joseph was very polite and helpful. I will come back for future services. More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department (Joseph)
Oct 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful feedback! We look forward to welcoming you back in the future.

October 08, 2024

Good customer service. Jose explained everything well. Hopefully my car is brakes are fixed now More

by Kerrybabydoll4tmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in service
Oct 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic feedback! Please stop by anytime—we’d love to see you again.

October 08, 2024

It was great it did take a little long for have an appointment other then that it was good. More

by mwalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Oct 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate the 5-star review! Don’t hesitate to reach out if you ever need anything.

October 08, 2024

Than it’s always good and professional, and always maintains my vehicle properly and on time More

by harrykimlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Than Sabatier
Oct 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and 5-star rating! We're always happy to assist with any future needs.

October 08, 2024

The person who helped me was very polite and helpful. My car had a recall that I didn’t know of and he got that fixed for me. I was very satisfied with the whole experience More

by Lorena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Oct 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

It was our pleasure to serve you! Thank you for the 5-star review—we look forward to your next visit.

October 08, 2024

Satisfied with process. For being extremely busy, my service was done timely. I will be back in the future. More

by floresese360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
Oct 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star feedback is much appreciated! Feel free to visit again whenever you need assistance.

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