Norm Reeves Honda Superstore Cerritos

Welcoming, quick, efficient, great work, people are willing to help and are always giving you updates. One thing that I didn’t like was that my tires always end up damaged. I been there two times and a willing to help and are always giving you updates. One thing that I didn’t like was that my tires always end up damaged. I been there two times and all two times something always ends up puncturing my tires. More

I'd like to thank Leo Lazcano and all the employees for all the help! all the help! More

The work was done well, the people were nice, but they fell short of Honda’s monaker “the helpful Honda people”. My vehicle broke down due to a mechanical malfunction related to a recall, the repairs too fell short of Honda’s monaker “the helpful Honda people”. My vehicle broke down due to a mechanical malfunction related to a recall, the repairs took a week to get done. I requested a loaner and they said none were available but they were working on it, after a day or two they said they had a loaner so I got a ride to the shop at the specified time they told me to be there - and when I showed up - they then told me they gave it to someone else but would credit me for the cost to Uber me back home. For a company that prides itself on being helpful, they really fell short on this one. It would have been far better to just say “we don’t give out loaners” than string me along for a week. More

Excellent service, only thing the people in charge of taking and bringing your car after service is done. Please advice them to respect the customers car. Some drive a little careless especially over the taking and bringing your car after service is done. Please advice them to respect the customers car. Some drive a little careless especially over the speed bumps. More

Was excellent service team for the i need to take my car again for more service car again for more service More

Took my civic for an oil change and the wait time was no more than 45 min considering they were busy. Commend their efficiency. more than 45 min considering they were busy. Commend their efficiency. More

Great customer service. Evetyone was better helpful. Answered all our questions. Wr made our deal didn't take long. Everyone very attentive. Evetyone was better helpful. Answered all our questions. Wr made our deal didn't take long. Everyone very attentive. More

Best so far over all other Honda dealers in LA Honda. Thank you very much Thank you very much More

Bad experience. Waited over 3 hours for oil change. After seeing my car in parking lot I went to ask an advisor about it. He rudely told me to go with who helped me. Waited over 3 hours for oil change. After seeing my car in parking lot I went to ask an advisor about it. He rudely told me to go with who helped me. Original advisor wasn’t around until 10 min later. Overall not good. More

My experience is always excellent service. The service writers are always pleasant and the technicians do a great job at making sure that everything having to do with my truck is complete so w The service writers are always pleasant and the technicians do a great job at making sure that everything having to do with my truck is complete so when I’m on the road I don’t have to worry. More