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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,278 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,278 reviews

October 08, 2024

Welcoming, quick, efficient, great work, people are willing to help and are always giving you updates. One thing that I didn’t like was that my tires always end up damaged. I been there two times and a More

by Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us. We would like to ensure all your visits are 5-star experiences, and when an accident happens, we certainly need to take measures to make sure they do not happen again. Please reach out to us so that we can learn more about your recent visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 08, 2024

I'd like to thank Leo Lazcano and all the employees for all the help! More

by Reyesb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your fantastic review! We’re glad you had a wonderful experience and hope to see you again soon.

October 08, 2024

The work was done well, the people were nice, but they fell short of Honda’s monaker “the helpful Honda people”. My vehicle broke down due to a mechanical malfunction related to a recall, the repairs too More

by peterblock11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Braulio in service
Oct 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi Peter, and thank you for sharing your feedback with us. We are sorry to hear about the inconvenience and wait you experienced and would like to learn more about it. Please contact us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 08, 2024

Excellent service, only thing the people in charge of taking and bringing your car after service is done. Please advice them to respect the customers car. Some drive a little careless especially over the More

by bigoz501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The person in sales no longer works there, Julie Canales has always helped me and does excellent service
Oct 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so glad you had a positive experience! Thank you for the 5 stars—we’re here anytime you need us.

October 08, 2024

Was excellent service team for the i need to take my car again for more service More

by Eric90280
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Galeana
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re delighted you had a great visit! Thank you for the 5-star rating and come back anytime.

October 08, 2024

Took my civic for an oil change and the wait time was no more than 45 min considering they were busy. Commend their efficiency. More

by hurley7227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re thrilled you enjoyed your experience with us! Looking forward to serving you again soon.

October 07, 2024

Great customer service. Evetyone was better helpful. Answered all our questions. Wr made our deal didn't take long. Everyone very attentive. More

by maria.atwork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salvador Rodriguez
Oct 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the fantastic feedback! It was a pleasure serving you, and we look forward to seeing you again soon.

October 07, 2024

Best so far over all other Honda dealers in LA Honda. Thank you very much More

by dulcebaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier in Service
Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so glad you had a great experience with us! Please don’t hesitate to reach out if you need anything.

October 07, 2024

Bad experience. Waited over 3 hours for oil change. After seeing my car in parking lot I went to ask an advisor about it. He rudely told me to go with who helped me. More

by ericknneftali
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben
Oct 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are sorry to hear about your wait, as we understand your time is valuable. We'd like to learn more about your experience at a time that works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 07, 2024

My experience is always excellent service. The service writers are always pleasant and the technicians do a great job at making sure that everything having to do with my truck is complete so w More

by King yolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and parts department
Oct 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the glowing review! We're always here to help—don’t hesitate to contact us anytime.

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