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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,355 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,355 reviews

October 05, 2024

Asked for help due to electrical issues and they just cleared the code and sent me on my way . I wish something was done to fix my vehicle instead of leaving me with a. Liability More

by Francisco Gallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager is service Dept.
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Francisco, thank you for sharing your feedback. We are concerned by your review as it doesn't align with the customer experience we strive for. Please contact us so that we can learn more about your visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 05, 2024

I like the dealership because most of your employees from sales to service advisors are very professional in handling customers like me.. More

by rolliedeguia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate your kind words and 5-star review! We're here whenever you need us. Don’t hesitate to stop by!

October 04, 2024

They were friendly and patient and worked with me. Second vehicle i purchased from them More

by jefferson4life
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the great review! We’re here whenever you need us and happy to assist with anything.

October 04, 2024

Great experience! My salesman was the best and made things happen that I couldn't believe what happened. Thank you, EJ More

by 68sabbath
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
EJ
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Oct 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so grateful for your excellent review! We’re always here if you need anything in the future.

October 04, 2024

Great customer service, I have always taken my vehicles there for service and like the feedback and communication. Thank you More

by jvelasco.office@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Oct 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5 stars! We're pleased to have been of service and look forward to welcoming you back.

Oct 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the great rating! Don’t hesitate to visit us again for any of your car needs.

October 04, 2024

Always excellent service. Everyone is so friendly and courteous. But I still think the maintenance services are way too expensive. More

by gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Oct 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the perfect score! Feel free to reach out anytime—we’re here for all your needs.

October 04, 2024

Great service. I bought the car here and have had it serviced here ever since. More

by Kjestarbright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star feedback made our day! We’re glad you had a great experience and hope to welcome you back soon.

October 04, 2024

My appointment was scheduled at 10:30am I didn’t leave until almost 1pm. An oil change should not take 2hrs plus to complete. There were multiple staff just standing around or on their phones. Honda shoul More

by Leilani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Romero
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand that your time is valuable and apologize for your wait. Please contact us at your earliest convenience so that we can learn more about your recent visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 04, 2024

Quick service. Took less than an hour to complete an oil change. They even checked the air filter and replaced it for me. Very much appreciated all the hard work. More

by thomas.murphy562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magic
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the fantastic review! We're always here for you, so don’t hesitate to visit us again.

October 04, 2024

Very helpful and friendly, fast service. Took the time that’s was told it would take. More

by hugo.df.co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Oct 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so happy to hear you had a wonderful experience! Thank you for the 5-star rating, and we look forward to serving you again.

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