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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

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Employees
Reviews
Vehicles
4.6
8,135 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,135 reviews

November 02, 2023

My car was not re set the way it should be and went home sorry More

by boop11742253
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service dept .?
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please feel free to reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
November 02, 2023

Good customer service. The only problem is no complimentary car wash. Car came out with oil hand marks on the fenders More

by javier_osnayds2120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback and for choosing our dealership for your service needs. We apologize for the oversight with the car wash, and we'll work to ensure a cleaner hand-off in the future. If you have any other concerns or questions, please feel free to reach out. We appreciate your business!

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October 31, 2023

Lo mejor el mejor trato cuidan muy bien el carro y nos ayudan en todo!!! More

by torresrodolfo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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Nov 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and for choosing us for your car needs! We're here to provide you with excellent service and take good care of your vehicle. If you have any questions or need assistance in the future, please don't hesitate to reach out.

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October 31, 2023

Attentive service advisors and a pleasant waiting area. They Resolve problems very professionally and promptly More

by BarryKogen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
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Nov 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words about our attentive service advisors and pleasant waiting area. Customer satisfaction is our top priority, and we're here to assist you promptly whenever you need us. Thank you for your trust in our dealership!

Helpful
October 31, 2023

Very pleased with service. Julie was very pleasant it was nice to work with her. More

by cnunez1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Julie provided you with excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Safe travels!

Helpful
October 31, 2023

Amazing! !! Before I’ve waited x 4 hours for service, now x2 hours only!!! The maintenance service is good!!! More

by imeldaslucass667775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Ramiro
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Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Efficient and effective service is always the number one goal -- thanks for the awesome review!

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October 31, 2023

Fast friendly and great cars. Sales associate was understanding and helpful. Also very knowledgeable and professional. More

by sgatlin2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the kind words! Please come again!

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October 31, 2023

Very well-managed and excellent customer service. The transaction was not stressful and we got the car we wanted and needed. More

by vermeer5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Tabatabai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Car-buying should be easy and enjoyable. Glad that was the reality for you!

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October 31, 2023

Bryan’s customer service was horrible. Took My 2023 Honda Accord hybrid to update the system and guess what it was not fix. My car was there at the service center all day Friday and I stil More

by Juanaramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Rivas
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience, and we understand your frustration. Our team always aims to provide the best service possible, and we apologize for falling short this time. If you decide to give us another chance in the future, we'll work diligently to ensure a more positive experience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Nov 06, 2023 -

Juanaramirez responded

I left a voicemail to Christina Ortega the manager there about 3 days, and she hasn’t return my call. My vehicle still shows a message ; “system updated is not available. See your dealer “

Helpful
October 31, 2023

i loved the service at Norm Reeves Honda. Trevor was an amazing service advisor with excellent product knowledge and had the best customer service More

by parkersarah987
Recommend Dealer
Yes
Employees Worked With
trevor
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Nov 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Trevor provided you with excellent service and product knowledge. If you ever have more questions or need assistance in the future, feel free to reach out. Safe driving!

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