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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,200 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,200 reviews

August 26, 2024

Great Experience No pressure. We were able to find the car and color we wanted. More

by dgp01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stanley Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review means a lot to us! We're always here to provide top-notch service, so feel free to stop by anytime.

August 26, 2024

Christina is lovely to work with! She made the process smooth, friendly, and stress-free. More

by kristoffercortez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the great review and kind words for Christina! We're glad you had a great experience. If you ever need anything, we’d love to help!

August 25, 2024

Ty was amazing salesman he was very helpful i will recommend him to everyone looking to by a car. More

by Gooddeliarivas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Atienzo
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic rating! We're thrilled you had a positive experience with Ty during your visit. We look forward to your next visit!

August 24, 2024

MEYSAM AND JOSE 10/ 10. Great customer service and experience.We love our new car. Thank you. More

by chavezcarla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the amazing review! We're glad Meysam and Jose exceeded your expectations. Come see us anytime!

August 24, 2024

Good customer service, place is nice and clean, service was done quickly and the car is running smoothly. More

by rizklmary882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5-star rating! We're thrilled you had a great experience with us. Feel free to visit anytime—we'd love to assist you again!

August 24, 2024

The waiting time for an oil change was long, about 2 hours and 1/2. Other than that, the customer service was good. More

by Jacqueline I.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor: 2462
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback! We're glad to hear that the quality of our service was worthy of five stars. Let us know if there is anything else you need!

August 24, 2024

On time and great customer service and great prices I go no where else but my Cerritos location More

by mossydaredcup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words and 5-star review! If you ever need anything else, don't hesitate to reach out. We're always here to help.

August 24, 2024

I had to return twice for incomplete job I live in Los Angeles and gas is not cheap More

by serbantez5252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George from service dept was very helpful
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We realize your time is valuable and it is our goal to provide you with prompt, reliable service. We're sorry to hear that you received anything less. Please contact us at your earliest convenience so that we can learn more about your recent experience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 24, 2024

Asked only for an oil change but they ended up doing the whole multi inspection and tire rotation, after specifically asking them not to More

by kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Shahnawaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving your feedback for us. We are disappointed to learn of your negative experience, and we understand your frustration. Please contact us when you are able to discuss your recent visit further. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 24, 2024

I always receive good friendly service. The work is explained to me in a way I understand. More

by victeaser1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your 5-star feedback! It was a pleasure serving you, and we're here whenever you need us.

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