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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,199 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,199 reviews

June 06, 2024

Jose was absolutely the best person we have purchased a vehicle from! He was kind, patient, and easy going. My husband and I enjoyed speaking with him and he was willing to answer all of our questions. We More

by cassie.lawrence1204
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Jose made your car buying experience enjoyable and stress-free.

June 06, 2024

Christina is an excellent saleswoman with great product knowledge and a genuine connection with customer! Her professionalism and expertise really helped me choose the right product. Her positive attitude More

by Yhr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mtiryaki
Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! Christina truly embodies our commitment to exceptional service. We're delighted she could make your car-buying experience enjoyable. We appreciate your recommendation!

June 05, 2024

Mihai Constantinescu who helped me was very helpful and patient enough since I was very indecisive. More

by priscayyy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mihai Constantinescu
Jun 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that our team's patience and helpfulness made your experience a positive one.

June 05, 2024

Better service than previous times we have taken our car there. It was the quickest service we ever had More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
Jun 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had such a positive experience and we look forward to serving you even better in the future.

June 05, 2024

Marcelo my sales person was very helpful he took his time to show me the different cars that I was interested on . Marcelo was efficient and the selling process was fast . So far I love my new car . More

by elviramediana727
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience! We're thrilled to hear that Marcelo provided excellent service and that you're enjoying your new car. If you ever need anything else, don't hesitate to reach out. Drive safe!

June 04, 2024

I always come here because of the service l get. I will continue to do so. More

by shalene_harice2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Olvera
Jun 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty and kind words! We're thrilled to hear that you've consistently had a positive experience with our service. Looking forward to serving you again in the future!

June 04, 2024

They were supposed to fix the fuel pump recall! I called and talked to the service dept and they said they would fix it and made an appt for me. Then, I went to pick it up and they said they didn More

by lolalp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan- service guy
Jun 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced. Your feedback is important to us, and we value your time. Please reach out to us directly so we can address your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

June 04, 2024

The waiting is terrible. Letting a customer to wait for 8 hrs is a pissed off. More

by cristoms_12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jun 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for bringing this to our attention. We sincerely apologize for the long wait and will work to improve our service times to ensure a better experience in the future. If you would like to discuss this further please reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

June 04, 2024

Went in for routine B1 service for my 2017 Honda CRV. Michael Vasquez was my service advisor and he had me in and out in about an hour: More

by Theshinman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Vasquez
Jun 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Michael provided you with efficient service. We look forward to serving you again!

June 04, 2024

The customer service is really good, it was fast and very accurate.Honda is the best🥰 More

by bgaj123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a great experience and appreciate your support for Honda.

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