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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
12,314 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 12,314 reviews

October 13, 2026

Easy to check in, advisor was courteous and explained the process and expected wait times. Message was received when car was ready as well as vehicle's health report. More

by no26
Recommend Dealer
Yes
Employees Worked With
Trevor
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Oct 14, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Your mission, should you choose to accept it: an easy check-in, a clear briefing on wait times, and a full status report on your vehicle's health. Mission accomplished!

October 13, 2026

Very knowledgeable and friendly Dealership is clean, organized. The staff members are knowledgeable, friendly, and supportive. More

by nancymenjivar
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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Oct 14, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Nancy, a spoonful of good service and a spotless showroom keep everything running smoothly. Thanks for the lovely review!

October 12, 2026

Thanh was smart, quick , knowledgeable and friendly. I have had him before and he is always excellent!?? More

by cofishdecoud20
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Oct 12, 2026 -

cofishdecoud20 responded

Thanh was an excellent service representative! A***

Oct 13, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thanh has a habit of bringing his A game every time, and it's great to hear that he delivered another excellent performance for you. Thanks for the double shout-out!

October 12, 2026

I'm handicapped and there was absolutely no consideration for my limited mobility. When my car was done they found the furthest parking spot on the lot and that's where they decided to put my car, I could no More

by Nellirosas
Recommend Dealer
No
Employees Worked With
Thanh
Print
Oct 12, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Getting back into your car should be the easiest part of a service visit, and no one should have to struggle with that. We take accessibility seriously and want to talk with you directly. Please reach out to our team so we can make things right for your next visit. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

October 12, 2026

Rob is nice Rob is attentive, quick, patient and knowledgeable. The service did not take too long. More

by Soleperezsarah
Recommend Dealer
Yes
Employees Worked With
Rob
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Oct 12, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Nice, attentive, quick, patient, knowledgeable...five compliments might be a record for Rob! Quick service is always the goal, and we're here whenever you need us next.

October 11, 2026

I appreciate that they got to my needs fast and efficiently. They are very honest and professional about what I needed done with my car thank you so much and a special thanks to Rob in the service More

by Bonniecatanho
Recommend Dealer
Yes
Employees Worked With
Robert
Print
Oct 12, 2026 -

Norm Reeves Honda Superstore Cerritos responded

"Honest and professional" is exactly the testimony our service team hopes to hear. Rob will be thrilled that his name made it into the official record. Case closed, Bonnie, at least until your car calls us back to the stand.

October 11, 2026

I waited 5hours for an Oil change, after three hours I asked how much longer and they were very rude told me it would be another hour. More

by Lindadiane76
Recommend Dealer
No
Employees Worked With
Javier Pena and the guy next to him at the desk
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Oct 12, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A five-hour wait for an oil change is a long day, and asking for an update should always get you a respectful answer. We'd like to hear more about your visit. Please reach out to us so we can look into what happened. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

October 11, 2026

Took over an hour to check-in my vehicle for a scheduled appointment. In my opinion, this is unacceptable and unforgivable. More

by jimschulz1
Recommend Dealer
Yes
Employees Worked With
Ruben
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Oct 12, 2026 -

Norm Reeves Honda Superstore Cerritos responded

An hour-long check-in for a scheduled appointment is not the kind of visit we want anyone to have. Your time matters, and we'd like to hear more about what happened that day. Please reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

October 11, 2026

Great services, very explanatory what the service was going to be done, with the exactly time period More

by Copperucho
Recommend Dealer
Yes
Employees Worked With
Miguel Contreras
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Oct 12, 2026 -

Norm Reeves Honda Superstore Cerritos responded

All aboard for clear communication! Laying out the service and the timing before anything starts keeps the whole ride smooth. Your next departure is whenever you're ready, and it'll leave on time.

October 11, 2026

Un servicio espectacular y un personal dispuesto a ayudar Translated: A spectacular service and staff willing to help More

by pablonajas12
Recommend Dealer
Yes
Employees Worked With
No recuerdo Translated: I don't remember
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Oct 12, 2026 -

Norm Reeves Honda Superstore Cerritos responded

¡Pablo, qué gusto leer esto! Nuestro equipo siempre está listo para ayudar, y saber que su servicio fue espectacular les va a alegrar el día. Aquí estaremos para su próxima visita.

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