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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,603 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,603 reviews

July 23, 2025

Exceptional service, minimal wait time, not so mention there's a mall in super close proximity to the dealership. More

by soldbyredp
Recommend Dealer
Yes
Employees Worked With
Trevor??
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Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the kudos! We love keeping wait times minimal at our convenient location. Next time, don’t forget to swing by our parts and gear boutique for all your car swag needs!

July 23, 2025

It was a good experience Ruben was nice and helpful explained what was needed for car. More

by Yvetteca20004307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Ruben’s happy to hear his clear explanations steered you right. Our service team always aims to make maintenance feel effortless, and we’re glad you had a good experience. Come back anytime! We’re here to keep your car running smoothly.

July 22, 2025

Christy was very nice and patient with us while we were trying to decide which car we wanted to purchase. She answered every single question we had and made our car shopping experience a pleasant one. More

by LuckySkye7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Delgadillo - 5 stars, Jesus Galeana
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Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Christy’s on cloud nine reading this! ☁️ She’s thrilled her patience paid off and helped you find ‘the one.’ Enjoy cruising in your new ride!

July 22, 2025

I’ve had all my services done at Cerritos Honda, and this last time was the first time I was not updated on how the repair was going and was not given a verbal summary when I picked up my car. I was also gi More

by Heidster.c
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor
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Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're sorry your recent experience didn't meet expectations. We know how crucial it is for customers to stay informed, and we apologize for any lapse. I would like to discuss what occurred so we can work on restoring your trust. Please contact me at your convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 22, 2025

It was easy to schedule a service appointment here. Upon arriving I was unaware that you had to pull into a certain area of the dealership, I simply parked off to the customer parking side of the deale More

by rhm921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lozano
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Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the feedback! Leo always delivers a personalized touch with guests, and we're delighted our service was fast and helpful. Next time you swing by, be sure to check out our service specials to see what's new.

July 22, 2025

They are fast, efficient & friendly. My advisor Leo lazcano always takes care of my car. More

by lizcalenzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo lazcano
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Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Liz, speedy, efficient, friendly service is our jam! Leo’s happy he could take great care of your car! We'd love to see you again when it's time for your next check-up. Feel free to check out our Maintenance Minder!

July 22, 2025

Office staff or mechanics (I don't know who was who) had no regard for customers and their little ones and were freely cursing. I thought it was unprofessional and rude. More

by Lfletes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we're sorry your recent experience didn't meet your expectations. We'd like the chance to speak to you about what happened and see how we can regain your trust. If you're interested, please contact me. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 22, 2025

Suranga and his manager were really helpful and also very kind. Very pleased with the overall experience. More

by neamal
Recommend Dealer
Yes
Employees Worked With
Suranga Silva
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Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Suranga and his manager send you big high-fives for the shout-out! 🙌 We’re so happy their kindness made your experience shine.

July 22, 2025

I went in for service oil change, I got a text that filters needed to be changed, within seconds I received a text saying that my vehicle was ready. Why did they not wait to get it all done 😡 never ha More

by valvolkov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan and the man who checked me out
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Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, we're sorry your recent service experience left you feeling disappointed. We'd like to look into this for you and discuss getting the filters changed if needed. Please get in touch with me so we can discuss this issue at a time that works for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 22, 2025

Service is excellent and fast the only complain i have is price of air filter and cabin filter replacement $189 each (I did it my self). More than the price of an oil change. This can be done by any person b More

by emptyjarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Marquez
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Jul 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, thanks for leaving your feedback. We're glad you found our service to be excellent and enjoyed working with our team. If you have any questions about pricing, you're welcome to reach out to us, and remember, we also have rotating service and parts specials you can check out anytime.

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