Norm Reeves Honda Superstore Cerritos

I went to Honda in CERRITOS AND HAD THE BEST EXPERIENCE EVER THE SALES REP CHRIS IAN WAS SO PATIENT AND SO UNDERSTANDING HELPING SELECT THE CAR THAT WAS BEST TO MY BUGET AND THE UPGRADES THAT WERE AVAILABL EVER THE SALES REP CHRIS IAN WAS SO PATIENT AND SO UNDERSTANDING HELPING SELECT THE CAR THAT WAS BEST TO MY BUGET AND THE UPGRADES THAT WERE AVAILABLE IN THE VEHICLE AND COMPARED TO THE OTHER VEHICLES THAT I HAD OPTIONS . Thank you so much I am very excited with my purchase . More

Besides waiting in the lobby for 5 hours instead of giving me a rental it’s was good giving me a rental it’s was good More

I love going to this dealer and getting my car serviced. The customer service is great. Mike Vasquez and other team members are always very nice The customer service is great. Mike Vasquez and other team members are always very nice More

Great experience and Service. Service Job was completed on time as Service advisor promised. . Very satisfied. Service Job was completed on time as Service advisor promised. . Very satisfied. More

Leo Lazcano best customer service. He provided well information and was on top of what my car needs. He provided well information and was on top of what my car needs. More

Service work was fine. I was quoted a time of 3.5-4 hours. After waiting that time, it turns out my car was not even started at the time. The manager of service arranged fo I was quoted a time of 3.5-4 hours. After waiting that time, it turns out my car was not even started at the time. The manager of service arranged for a rental car but the customer service experience was depended on my intervention. No one at any time advised me of the delay. When I looked for my service advisor he was at lunch. Normally, I am used to excellent service from Norm Reeves but today it missed the mark by quite a bit. More

Finished on time, taken on time for service and friendly professional service I will recommend to others the Honda people and excellent service. Natalie Petrucci professional service I will recommend to others the Honda people and excellent service. Natalie Petrucci More

The representative was very friendly. He looked into my matter. I just needed to make sure all the work my car needed was done. He made sure. He looked into my matter. I just needed to make sure all the work my car needed was done. He made sure. More

Susanna is literally the best sales rep I have ever experienced. I’ve owned over 10 cars across numerous brands, dealers, and even brokers; my time with Susanna is always the best. I wanted to trade in experienced. I’ve owned over 10 cars across numerous brands, dealers, and even brokers; my time with Susanna is always the best. I wanted to trade in my gfs old accord for a new lease, texted Susanna as I have worked with her in the past. Took 30 minutes to finalize the deal over phone/ text, and when we got to the dealer, literally took TEN MINUTES there to finish paperwork and getting the keys to a new accord. FASTEST deal I’ve ever made in my life, love how straight forward Susanna always is. She tells you if it can or cannot be done and doesn’t beat around the bush like 99% of other sales reps. If you know what you want, Susanna is who you want to work with! More

I was able to make an appointment the same day. Check-in took about 10 minutes, which was reasonable. Thahn used my coupon from the web site. Tech IDed recommended service based on time, per Honda. Check-in took about 10 minutes, which was reasonable. Thahn used my coupon from the web site. Tech IDed recommended service based on time, per Honda. Job was done in about 1.5 hours. More