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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,559 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,559 reviews

October 29, 2024

Unsatisfied with follow up on doing what was told to me. After purchasing vehicle. No I will not recommend Norm Reese Honda to anyone. Matter of fact my son is looking to purchase a new vehicle but I told h More

by smithshyone5244
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you giving us your business in purchasing a new Honda, smithshyone5244, but we're disappointed to hear that you were not completely satisfied. To better understand your experience, please contact our dealership. Then we can work out the issues that you faced. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 29, 2024

Very good service and excelent attention, fast service and comminication was also good and delivery on time More

by dalonsosan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service we pride ourselves on providing to our customers, dalonsosan! We're glad that's the experience you were given. Please let us know what we can do for you and your Honda next time. Thank you!

October 29, 2024

My service technician was amazing, fast and efficient. I was in and out in two hours. He explained everything well and I left with no questions and an understanding of my service More

by marlene.guillermo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Two hours for a thorough Honda service appointment sounds excellent, Marlene! We appreciate your comments and will pass them on to Oscar. Thanks so much, and we can't wait to help you again!

October 29, 2024

Worse experience Iva head and I have been getting my car service for 10 years here now. First time being dissatisfied More

by Jocelyn0011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie canales
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Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Since you've been a valued customer for 10 years, Jocelyn, we're concerned that you were dissatisfied with the service that your Honda received. We'd like to learn the issues that you encountered so that we can serve you better. Please contact us with your concerns. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 29, 2024

Excellent service! Julie helped us resolve the recall issue in record speed on our rentals, and we were back on the road in no time! Thank you for wonderful service! More

by ascensioncars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Oct 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great that you're back in business, ascension cars! We appreciate the positive feedback for Julie in resolving the recall issues. Thanks so much for letting us know, and we're here when you need us.

October 28, 2024

Disappointed after having to return to the service dpt for a mistake that was made on their end the first time around…getting my vehicle back the second time was an even bigger disappointment. My vehicl More

by montoyadandre_00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dpt
Report | Print
Oct 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We value your feedback, montoyadandre_00, and are concerned that you've had two dissatisfying service experiences. We'd like to make things right, so please contact our dealership to discuss the matter in further detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 28, 2024

A well known dealership that takes pride in providing the best in class service. They delivered on that and more More

by Sharonliz23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to hear, Sharon! Congratulations on your new-to-you Honda, and we look forward to serving you in the future. Thank you!

October 28, 2024

Inside deep scratches when seat was getting fix. They don't think they should fix their mistake. More

by mfjohanson04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sevice Dept. Jonathan
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Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're concerned to read that your seat wasn't in the condition you expected after your Honda service visit, mfjohanson04. To resolve any outstanding issues, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 28, 2024

Definitely recommending this dealership. My experience was was successful. Every employee was kind, generous and professional. Thank you! More

by chi62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted that you had such a successful visit and will be recommending our dealership, chi62! Thanks for the wonderful words for our staff, and we hope to hear from you soon!

October 28, 2024

Salesman very knowledgeable and listed to my wants and affordability. Process was efficient. Would recommend More

by luv2nit1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
EJ, salesman
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Oct 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We tailor your search to accommodate you, luv2nit1, and we're glad that EJ delivered! Congratulations on your new Honda, and we look forward to working with you in the future. Thank you!

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