Norm Reeves Honda Superstore Cerritos

I'll give a positive rating because it is not the service persons fault that affected my my experience. I bought a pretty expensive vehicle from this dealership and added the tow hitch since my nephew is persons fault that affected my my experience. I bought a pretty expensive vehicle from this dealership and added the tow hitch since my nephew is special needs. I need it to attach his wheel chair. I called the service dept a few days after my purchase and set up an appt for Saturday 10/05. My work schedule changed so i moved it to 10/02. I worked a half day so that I can bring the car in. Once I arrived and the vehicle was checked in, about 15 min later, i get informed that the person that installs the tow hitch does not work passed a certain time and this service needs to be done at a certain time and come to find out, the person does not work on Saturdays. Even if I kept my original appt, it would not have been able to be installed. No one apparently knew this. After purchasing the car, I went to parts to confirm the parts were there (they did not advise me on it) and then I went to the service dept and they also did not give me that information. When I called to make 2 appointments, they also did not know that only one person knows how to install the tow hitch. I was not offered a loaner car, i assume this type of service does not warrant that? I should remind you, that I walked out of there with a $75k car after taxes and fees. No loaner. The service person that helped me was nice and apologetic but no other type of service recovery was extended to me. I had to call my wife to come get me. I had to find a ride for work the next day and I was able to pick up the car after the service department was closed. This is my 1st experience at a Honda dealership. The cars that I purchased in the past were different makes. Again, you might think this is a tow hitch, no big deal but it did leave a bad taste in my mouth considering I had to figure out how to resolve my issue since nothing was offered to me as a solution aside from leave the car or come back another day but I had to make sure to bring it back when this one particular person worked so it can get done. Seems like no one had any idea over there of anything involving this service. More

When I came to my routine service, they have done very quickly and super quality quickly and super quality More

Bad service for me 😔 I was so disappointed for keep me waiting for more than 1/12 just pick up my car was ready day before waiting for more than 1/12 just pick up my car was ready day before More

Everyone was very nice and polite. I just wish that the waiting area had better amenities like snacks and drinks. Also the store lacks honda items like sun shades with honda logo. I th I just wish that the waiting area had better amenities like snacks and drinks. Also the store lacks honda items like sun shades with honda logo. I think it would be nice to have a TV to watch something like a game or movie. Finally I wish that the turn around time for oil change wouldn't take 2.5 hrs with appointment it's just to long also other dealers give a free wash with each service. More

A customer sales person by the name of Meysam Kaed helped me with a financial issue. Although he gained no benefit from it he took the time to help me find a solution to my problem. I was in and out of there me with a financial issue. Although he gained no benefit from it he took the time to help me find a solution to my problem. I was in and out of there in short time and with a good of idea of what to do next. I appreciate all of his help. Both my mother and I after we left talked about how surprised and thankful we were for his help. Beforehand, we were hoping that it would go as well as it did, but initially we were expecting more pushback and trouble. However with his help it went smoothly and quickly. Again both of us appreciated his help. He is a good sales person, and both my mother and I think that this is how all customer services’ should be. More

Horrible customer service from the Advisor and manager as well. Didn’t even solve my problem or concerns. No updates!!! well. Didn’t even solve my problem or concerns. No updates!!! More

Horrible service. They wanted me to buy tires and never checked to see why at 12k miles. I found myself the alighnment was off. Bad service and attitiude multiple time They wanted me to buy tires and never checked to see why at 12k miles. I found myself the alighnment was off. Bad service and attitiude multiple times More

Quick service. Pleasant service people. Happy to use them again when I next need service. Pleasant service people. Happy to use them again when I next need service. More

Top notch! Joseph was a pleasure to deal with and Mike Monell was very helpful. Totally impressed! Joseph was a pleasure to deal with and Mike Monell was very helpful. Totally impressed! More

Parts department and service department We’re good help They know what they’re doing They know what they’re doing More