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Norm Reeves Honda Superstore Cerritos
Cerritos, CA
11,559 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 11,559 reviews
Verified Customer
October 20, 2024
Norm Reeves was the only dealer in S Cal to have the Honda civic hybrid hatchback we wanted. It was in transit and Michael Porter cordially and expertly helped us reserve the car and keep us up to dat Honda civic hybrid hatchback we wanted. It was in transit and Michael Porter cordially and expertly helped us reserve the car and keep us up to date on its progress and particulars. He was a pleasure to work with. More
by hkaye25
Employees Worked With
October 20, 2024
Terrible customer service. I had made an appointment one week in advance and when I took my car they said I had no appointment. The service advisor didn’t even communicate with I had made an appointment one week in advance and when I took my car they said I had no appointment. The service advisor didn’t even communicate with me what was wrong with my car. More
by morales_5911@yahoo.com
Employees Worked With
I don’t even know the name of my advisor
October 20, 2024
Great! Very knowledgeable good rapport fast and efficient. I’m surprised you don’t have coffee and donuts for the customers. Very knowledgeable good rapport fast and efficient. I’m surprised you don’t have coffee and donuts for the customers. More
by Customer
Employees Worked With
Service department
October 19, 2024
It’s good sells service and also good hospitality. i am happy Honda sales team i am happy Honda sales team More
by Mithu
Employees Worked With
October 19, 2024
The service center mechanics are not thorough. They never fix what they say. They're going to fix and when they fix something, they actually, I have to take it back, for example, the last time the They never fix what they say. They're going to fix and when they fix something, they actually, I have to take it back, for example, the last time they changed my torque in my trunk and left the back seat lever unclipped, so I had to make a trip back. To the dealership, which takes my time up, and I shouldn't have to do that. Previously, they supposedly fixed my motor mounts that i'm not even sure were broken because the the same problem was there and the last time they told me it was because my rear motor mount was bad, which they should have known that from the beginning if they were really good mechanics. More
by Charlene14
Employees Worked With
Trevor
