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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,173 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,173 reviews

April 13, 2024

Horrible customer service, I would have to hound them down and never got past the receptionist! I would supposedly be getting calls back and that never happened. And I had to beg for a loaner vehicle eve More

by luc052791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Customer relations manager, Ruben, Trevor, Christina, Michael
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Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're deeply sorry to hear about your experience. This falls short of the service we aim to provide. Please accept our apologies, and we'll work to ensure a smoother process in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

April 13, 2024

The process was made easy from start to finish thanks to Josh, he broke everything down really well and I was extremely happy with my new Honda. More

by jamie23odonnell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristian
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Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Josh provided exceptional service and that you're enjoying your new Honda. We appreciate your business and look forward to serving you again in the future.

April 12, 2024

Joseph was so friendly and helpful. I really appreciated him helping me. He made the check in amd check out super easy. More

by Erin Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Apr 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're thrilled to hear that Joseph provided you with excellent service. We appreciate your business and look forward to assisting you again in the future.

April 12, 2024

This branch was accommodating and efficient when we visited and purchased a vehicle from Ty More

by patriciacarmelyap
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing us, Ty! We're thrilled to hear about your positive experience and are here to assist you with anything you may need in the future. Drive safely!

April 12, 2024

They We’re Great . I Loved How Fast They Had Me In And Out Of There . More

by cookie8109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the glowing feedback! We strive to provide efficient service without compromising quality. We're delighted to hear about your positive experience and hope to see you again soon!

April 12, 2024

He described the cars and options clearly and simply so it was way for us to understand the differences. And he was very kind and polite and exercised a lot of patience. More

by mikeota21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided clear explanations and excellent service. We appreciate your kind words and hope to assist you again in the future.

April 12, 2024

Very little to no communication - had to call twice to get an update. First time, left message and still no call back. Waited 2 hours and called again. Aside from the vehicle being there all day I receive More

by maryannecabllero0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
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Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience this may have caused. We're committed to improving our communication processes and ensuring a smoother experience for all our customers. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

April 12, 2024

Good service wait is not too long got the shuttle to the mall. Will come Back soon More

by quang.nguyen4210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear you had a positive experience with our service team. We look forward to welcoming you back soon!

April 12, 2024

Excellent service and really good on time when it came down to the appointed time. Very kind and helpful. More

by poncemiguelp12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. If you ever need anything else, don't hesitate to reach out.

April 12, 2024

Norm reeves honda of Cerritos always takes good care of me and in a timely manner. I get there early to leave early. More

by Terrencecketcham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Report | Print
Apr 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Honda of Cerritos! We're thrilled to hear about your positive experience and our team's timely service. We look forward to serving you again in the future.

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