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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,174 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,174 reviews

January 28, 2024

Good Good place to get your car service their on time That'good enough Good bye More

by jaimebenosa
Recommend Dealer
Yes
Employees Worked With
2218
Jan 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our car service! We appreciate your trust in us and look forward to serving you again. Goodbye!

January 28, 2024

Very professional and knowledgeable staff. Very courteous and the experience was hassle free. Jose took his time with us and answered all our questions. We purchased our vehicle on our third v More

by javreyes
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Sanchez
Jan 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for sharing your positive experience with us! We're delighted to hear that Jose and our team provided you with professional and hassle-free service. We appreciate your business and look forward to serving you in the future.

January 27, 2024

Low pressure tire alert went off 15 minutes after leaving dealership. This is the second time in a row that it happens. More

by lesly.cifuentes16
Recommend Dealer
No
Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about the issues you experienced with your tire pressure. Please reach out to discuss any concerns you have about your vehicle. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 27, 2024

I had to wait 4 hours when I was told it would take 2 hours. After 3 hours I asked, and then an hour later it was done, but I do not know if brake fluid was added or not, and a wheel alignment was needed More

by Gkoka463
Recommend Dealer
No
Employees Worked With
Ruben Marquez
Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking the time to share your concerns. Please reach out to our team to discuss your concerns regarding your recent service visit. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 27, 2024

It was a great and easy trip . It when smooth Great customer service I would recommend all my family that own Honda to go get service there More

by Blanco_lizette
Recommend Dealer
Yes
Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're thrilled to hear about your smooth experience and great customer service. We appreciate your recommendation and look forward to serving you and your family again in the future.

January 27, 2024

Overall experience good but the wait was horrible, got there at 10:30 and didn't leave till 3 pm. More

by Cindy_cl09
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us. We sincerely apologize for the extended wait time and any inconvenience it may have caused. To discuss your experience further please reach out at your convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 27, 2024

Financing Dept - Spall Tanvir $2575 Special Costco member only discount didn't show and applied on the contract. Optional warranties were not explained in detail and I have not been shown the actual b More

by caquino77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Spall Tanvir
Jan 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for bringing your concerns to our attention. We apologize for any confusion regarding the Costco discount and optional warranties. Please reach out to our team to discuss this matter. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

January 27, 2024

Fantastic Overall it was a good experience visiting NormReeves for my first maintenance of my civic si. I didn’t wait that long unlike in other dealerships where you have to wait for 3 hours just for a More

by Jon
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
Jan 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your Civic Si's first maintenance! We're thrilled to hear that your experience was positive and efficient. We appreciate your feedback and look forward to serving you again in the future.

January 27, 2024

Samantha was being patient with me and help me with a good deal for my car of course with the help of Ray.. this is my #1 dealership and I'm recommending it to my friends and family. More

by ginwine27
Recommend Dealer
Yes
Employees Worked With
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Alejo
Jan 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Samantha and Ray provided you with an excellent car-buying experience. We appreciate your recommendation and look forward to serving your friends and family as well.

January 27, 2024

Always tieme I had good experience I like Mr. Pena always very professional, and the same time friendly, explain evererithing, Always I asks for him .because ,I'm very ,satisfied. More

by Juliabarajas498
Recommend Dealer
Yes
Employees Worked With
Mr.Javier Pena
Jan 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Mr. Pena. Providing excellent service and making our customers happy is our top priority. We appreciate your trust and look forward to serving you again in the future.

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