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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,173 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,173 reviews

January 18, 2024

All service was explained. I waited in the customer lounge. More seating in needed, it was very full! Service took the time Ms Canales stated. More

by Verajean0
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We're glad you found our service explanation helpful. We appreciate your suggestion for additional seating and will certainly look into improving the customer lounge experience. We value your time and look forward to serving you again.

January 18, 2024

It was direct and it was a good deal. It was direct and it was a good deal. He showed me the breakdown of the lease clearly. More

by jaybarquest2017
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Garduno
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're thrilled to hear that you had a straightforward experience and found our lease breakdown helpful. We appreciate your business!

January 18, 2024

First time getting service @Cerritos. Waiting area was convenient and comfortable Overall...Excellent service. Recommendations were made and I like the fact that pics were included More

by ranola.lucas
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Cerritos for your first service visit! We're thrilled to hear you found our waiting area comfortable and appreciated the service recommendations with included pictures. We look forward to serving you again in the future!

January 18, 2024

Honda had my car over a week and never helped me with a rental I was out of a car had to miss a day of work because I was never given a loaner. More

by antoinettemartinez73
Recommend Dealer
No
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for any inconvenience you experienced. We understand the importance of your time and regret any disruption to your routine. Please reach out to us directly so we can discuss this matter. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 18, 2024

Not happy with the quality of service and care my vehicle has received in the last 12 months More

by Jacob.moriel
Recommend Dealer
No
Employees Worked With
Michael... but I did not have an issue with my service rep just the maintenance
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your concerns regarding the service and care of your vehicle. We value your feedback and would appreciate the opportunity to address any specific issues you've encountered. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

January 18, 2024

Service was great has very helpful Was a great experience very helpful and great customer service More

by mariahorta15
Recommend Dealer
Yes
Employees Worked With
Took car for service
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our dealership! We're delighted to hear that our service and customer support met your expectations. If you have any further feedback or suggestions, feel free to reach out. Safe travels!

January 18, 2024

Fast. Exceptional. Excellent. Jonathan Romero was a joy to work with. He is an excellent communicator. He made sure I was very satisfied with my car. He wo More

by Crlsgatswtkns
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramos
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words about Jonathan Romero! We're delighted to hear that you had a fast and exceptional experience with us. We appreciate your feedback and look forward to serving you again in the future.

January 18, 2024

It was an easy visit. Anthony was very friendly and straight forward. I only needed an oil change. Anthony is very experienced and knowledgeable. More

by Hibiscusgrl24333
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with Anthony! We're glad to hear that your visit for an oil change was smooth, and we appreciate your kind words about Anthony's friendliness and expertise. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Safe travels!

January 18, 2024

Michael Porter was the one who actually helped me. He was very helpful Thank you! More

by Kristenmolony
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meysam Kaed
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with Michael Porter! We're delighted to hear that he provided helpful assistance. If you have any further feedback or questions, feel free to reach out.

January 18, 2024

Very fast and awesome My experience was very fast simple & straight to the point. Very satisfied visit More

by ramirezabigail04
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susanna Yim
Jan 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that your visit was fast, simple, and straight to the point. Your satisfaction is our top priority, and we look forward to serving you again in the future.

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