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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,178 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,178 reviews

June 16, 2024

Oscar Ortega was a kind service advisor. I’m so happy with how fast service was done at this location. Thank you Oscar for your amazing customer service :) More

by Carla J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega. Amazing employee
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Oscar provided you with excellent service. We look forward to seeing you again at our dealership!

June 16, 2024

Neal made the experience amazing and well represents the great practices at Norm Reeves Honda. More

by bbconteh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words, we're thrilled Neal could provide you with an exceptional experience! We look forward to serving you again at Norm Reeves Honda

June 15, 2024

Very helpful explaining my options making the process fast and easy 100% would recommend to family and friends More

by alejandroolivares55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience. We appreciate your recommendation and look forward to assisting your family and friends in the future!

June 15, 2024

Great Service! Went Above and beyond to me get the car I wanted. Highly recommend More

by cherrelle.nickson88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a great experience with us. Enjoy your new car, and please don't hesitate to reach out if you need anything else.

June 14, 2024

I was told the oil change would take about an hour. That was reconfirmed upon arrival. The service took close to two hours and impacted our day. I would have scheduled for a different day if I would ha More

by jeff.klaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for bringing this to our attention. We apologize for the inconvenience and appreciate your feedback. If you would like to discuss your experience please reach put to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

June 14, 2024

This was my first experience purchasing a car and the workers were very honest and helpful! Great experience More

by imankiraedwards
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Gomez
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're delighted to hear you had a great first car-buying experience with us. Enjoy your new car, and please don't hesitate to reach out if you need anything else!

June 14, 2024

Mr Polk is the service advisor. Friendly honest comfortable he’s the best bet! Made me feel like my dad was selling me a car and approving what I got More

by jazmingray33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're delighted to hear that Mr. Polk provided you with such a positive and comfortable experience. We look forward to serving you again in the future!

June 13, 2024

Ruben Marquez took very good care of me, as he always does. He is very attentive, & makes sure the customer gets what they request. More

by andypalma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Jun 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about Ruben, we're glad to hear he took great care of you! We appreciate your feedback and look forward to serving you again.

June 13, 2024

Excellent professionalism especially Kim Lujan in sales who always goes the extra mile for her customers More

by mikeymikechik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! Kim Lujan truly exemplifies our commitment to exceptional service. We appreciate your recognition and look forward to assisting you in the future.

June 13, 2024

Need to stop charging customers for a simple reset of faulty sensor software then proceed to upcharge me for repairs that are not needed! More

by khanh_dinh_vo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Cruz, Luis Gomez
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Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. Please contact us directly so we can address your concerns and discuss your service visit. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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