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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,188 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,188 reviews

February 26, 2025

I came to get my car services Ruben Marquez the service advisor helped me. He is very professional with a great attitude, he made it easy. Thank you Ruben! More

by Swidanesdslam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
Feb 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like a very satisfying service visit for your Honda! We're happy that Ruben could provide quality service to you. If you'd like to request him for your next service appointment, please let us know. Thank you!

February 26, 2025

Me vendieron cosas de las cuales yo nunca estuve enterada al llegar a mi casa revisé mi contrato y me hicieron cargos excesivos que nunca estuve de acuerdo y ni siquiera me preguntaron, por ejemplo KEY COVER More

by mirnamijangos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Magana
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Gutierrez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Como valoramos su confianza como cliente, nos gustaría repasar los costos de la cobertura de llaves, el registro de la garantía limitada, etc., para evitar cualquier malentendido. Por favor, comuníquese con nosotros cuando le sea conveniente. Gracias. Kevin Harris | Gerente de Relaciones con Clientes | 562-345-9100 | kevin.harris@normreeves.com

February 25, 2025

Pleasurable experience. I was attended with expertise and felt like EVERYTHING was properly explained. Questions and concerns were all addressed More

by rmazasas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar O.
Feb 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Receiving all the right information about your Honda's servicing needs helps you to plan for the future. We're pleased that your service advisor could present that to you and address any concerns you had. Feel free to contact us if anything else arises between now and the time that you return for service. Thanks so much!

February 25, 2025

This is our second time working with Jojo! He was so amazing and helpful the first time we came back and purchased anotherOdyssey with him! I told him I’m looking for a white van, when we saw More

by Mssharon84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What a nice story, Sharon! We appreciate you sharing this with us about your purchase of a new Honda Odyssey. It's great that your whole family came along and the kids enjoyed the experience with you and Jojo. We can't wait to hear about all the road trips and activities you've done with the kids. Please also let us know if the kids came up with a name for your van. Thank you!

February 25, 2025

Susanna was great with assistance. When it came to the initial contact to the actual purchase I felt insured that the information she gave me was correct. She was also very efficient w More

by K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! It sounds like Susanna did a great job leading you to your new car and helping you with all the other aspects. Thanks so much for putting your trust in her! We look forward to seeing you at your first service appointment.

February 25, 2025

I went through the Costco Auto Program and Linda Ly was my first point of contact. What a lovely person to work with. I found the car online that I wanted and the sale and paperwork was completed within 2 More

by drakecrow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congrats on your new-to-you Honda, Drake! We're thrilled to hear your experience was smooth and wrapped up in just two hours. It sounds like Linda, Jose, and Ramzi took great care of you! Thanks for choosing us—we look forward to seeing you at your first service visit!

February 25, 2025

My car is now having problem after it was serviced by your company. And the problem is coming from your service. More

by paulosaji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department.
Feb 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to resolve any issues that your Honda is experiencing. Please reach out to our dealership when you're available. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 25, 2025

Norm Reeves Honda Cerritos is always quick and easy to work with. Love taking my cars here for service. More

by Allanajo_Cameron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega
Feb 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We love having you hear, Cameron! Our goal is to make our customers happy, whether they're buying a Honda or having their cars serviced. Thank you for coming by, and we hope to serve you for many more miles and years to come!

February 25, 2025

Always a pleasant experience when we go to Norm Reeves! Staff are friendly, professional and efficient. Thanh is always helpful he’s the best! More

by Brenda_Moreno23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
Feb 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your loyalty means a lot to us, Brenda! We're pleased that you've been sticking with us for Honda service. We're also happy that your experiences with our staff have been so positive. If you need an appointment next time, you can book it online. Thank you!

February 25, 2025

The agent was very professional. The waiting room was very neat and orderly. They did a marvelous job on my vehicle More

by Catherine Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romero
Feb 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to hear, Catherine! We pride ourselves on our facility, and we're glad that you felt comfortable in our waiting room. Plus, we're happy that your service visit for your Honda was so satisfying. Thanks so much!

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