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Norm Reeves Honda Superstore Cerritos
Cerritos, CA
10,436 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 10,436 reviews
December 16, 2023
We were greeted instantly and helped immediately with the model and colors we were looking for. Answered all my questions and showed us the differences between the models and price points. model and colors we were looking for. Answered all my questions and showed us the differences between the models and price points. More
by marlyno
Verified CustomerDecember 16, 2023
The wait time to complete the purchase transaction was way too long. At the end after signing all documents, we waited over an hour to finally get our car. Staff stated it was 'being washed.' way too long. At the end after signing all documents, we waited over an hour to finally get our car. Staff stated it was 'being washed.' More
by dytan08
December 16, 2023
Great working with Phil Byrd. He provided clear and concise information, and he was very patient. He was not aggressive or pushy. All sales consultants should be like him! He provided clear and concise information, and he was very patient. He was not aggressive or pushy. All sales consultants should be like him! More
by Happy Customer in LA!
Employees Worked With
Phil Byrd
December 16, 2023
I waited for 2 hours, and wasn't notified car was done until I asked. Prior to coming, I was lead to believe first maintenance service was free, but was charged for tire rotation. I had an appointment, bu until I asked. Prior to coming, I was lead to believe first maintenance service was free, but was charged for tire rotation. I had an appointment, but had to wait 20 minutes before I was seen by Mr. Perez, having called ahead that I would be 10 minutes late, yet a lot of employees seemed idle. On a positive note: I was able to have the appointment same day I called. Honda service is convenient to where I work. Aaron took the time to answer my questions and even show me how to turn off sensor light for low tire pressure. Service was performed, including free oil and filter change, and maintenance lights on my dash no longer appear. More
by Kmacleodmd
Employees Worked With
Aaron Perez
December 15, 2023
The experience was efficient as I inquired about the vehicle over the internet. The Internet sales manager was ready with the vehicle when I arrived thus saving a lot of time. vehicle over the internet. The Internet sales manager was ready with the vehicle when I arrived thus saving a lot of time. More
by ryanshiroma
Employees Worked With
Luis Gomez, Luis Gomez
