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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,437 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,437 reviews

December 07, 2023

It went well. I was kept in formed on the progress of my vehicle. Great customer service! More

by Drodriguez777
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you felt informed about your vehicle's progress and appreciated our customer service. We look forward to serving you again in the future.

December 07, 2023

Very professional and quick turnaround time The service rep was very cordial and professional in dealing with me More

by Tkhappy1
Recommend Dealer
Yes
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team provided you with professional and efficient service. Your satisfaction is our priority, and we look forward to serving you again in the future.

December 07, 2023

When I left after finishing my oil change the lights for my tire pressure turned on for all tires and I had to drive back to the dealership to get it resolved and wait again More

by Perezmegan36
Recommend Dealer
No
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about the inconvenience you experienced after your recent visit. We understand your time is valuable, and I apologize for any inconvenience caused. Our team is available to discuss your concerns at your convenience. Thank you for bringing it to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

December 07, 2023

Stanley Han was amazing! He did his best to meet us halfway! He gave great customer service and very sweet and patient and kind. Roberto was also great and very kind as well! More

by martinezdiana15
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Arteaga
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Stanley and Roberto provided you with an excellent experience. We look forward to serving you again when you're ready for your next car.

December 07, 2023

Excellent Had good experience they make me feel home Had good experience they make me feel home and they clear all my doubts More

by Salas0620
Recommend Dealer
Yes
Employees Worked With
BRYAN SALAS
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team made you feel at home and addressed all your concerns. We appreciate your trust and look forward to serving you again in the future.

December 07, 2023

Good Miguel is very pleasant to deal with. Very helpful and courteous Explain things in a manner that you understand More

by finely_free2006
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Miguel provided you with a pleasant and helpful experience. Our team is committed to clear communication and ensuring your understanding throughout the process. We appreciate your feedback and look forward to assisting you in the future.

December 07, 2023

Great No T by ni mi bi nt ni by Gt NJ MI ni de More

by brbroyles
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Byrd
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to leave a perfect rating!

December 07, 2023

Very nice staff, job well done. Honda Norm Reeves has very kind staff, and they always do a very good job. More

by jandra
Recommend Dealer
Yes
Employees Worked With
Robert
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear that you had a great experience with our staff at Honda Norm Reeves. We appreciate your support and look forward to serving you in the future.

December 07, 2023

They gave me a discount coupon for the oil change. It was a good deal! More

by alxdonis
Recommend Dealer
Yes
Employees Worked With
Joseph
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Dec 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our oil change service and the discount coupon. We're delighted to hear that you found it to be a good deal, and we appreciate your business.

December 07, 2023

Every time I go it’s a hit or miss experience. I’ve had an issue with my car for a while and finally the last person that helped go it right. After spending more money on my car and going back and More

by Sal79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ar
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Dec 11, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize for any inconvenience you've experienced. We're glad to hear the last visit resolved your car issue. If there's anything else we can assist you with, please don't hesitate to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

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