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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,332 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,332 reviews

November 23, 2023

A lot of time to wait for the service, include with appointment The prices are not economic More

by aladinlaura
Recommend Dealer
Yes
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! Let us know how we can make your next visit a 5-star experience.

November 23, 2023

was there 6 hours did oil change and car brakes were being checked making noise nothing was resolved I would have to take car leave it there to check out noise. brakes were lubed More

by sernalaura3
Recommend Dealer
No
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we are sorry to hear you were less than satisfied during your recent service visit. We would like to address your concerns- please give us a call at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 23, 2023

Steve is very knowledgeable with his job I always ask for him every time I bring my Odyssey and CR-V in the dealership for maintenance More

by Junfong2000
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're proud to be your trusted source for service and maintenance.

November 22, 2023

Mike in the service department does an amazing job with making sure every thing is running smoothly! The Cerritos team rocks! More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Monell
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're happy to see that Mike was such a big part of your 5-star visit!

November 22, 2023

My visit was great the service guy’s wetr awsome the wait was a lil long but all in all i was treated grest More

by yolanda.taylor22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review, Yolanda! Let us know if there is anything else we can do for you.

November 21, 2023

He promised to take care of a faulty part in April 2024 and it is yet to be resolved More

by Rhondalknox
Recommend Dealer
No
Employees Worked With
Michael the manager
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We’re sorry to hear about your recent visit with us. Please contact us so that we can discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 21, 2023

Tube una buena atencio y estoy muy agradecido por sus servicios?????????????? Gracias Por su atencion More

by 2013orlandodiaz
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Magana
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your review! We're glad that is was worthy of five stars.

November 21, 2023

Always a pleasure to work with Kim Kelly at Norm Reeves Honda in Cerritos. Process was fast and easy More

by iselagonzalez72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to have provided you with top-notch service.

November 21, 2023

Quick and easy. Received exactly what I was looking for Luis was amazing! He asked all the right questions and look the time to make sure I was getting the perfect d More

by rekedaldanielle
Recommend Dealer
Yes
Employees Worked With
Luis Gomez, Luis Gomez
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for leaving your review! We're glad to hear that you had a 5-star experience with us.

November 20, 2023

Great pre sale experience not so great post sale experience Service after the sale is lacking. More

by tony.salcedo
Recommend Dealer
Yes
Employees Worked With
Ugur Sisman, Ugur Sisman
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Nov 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted you had a great pre-sale experience, and we're sorry to hear about your post-sale experience. We're committed to improving our post-sale service, and your feedback is valuable in helping us do that. Please reach out to discuss any specific concerns you may have. Thank you for your business.

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