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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,346 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,346 reviews

November 02, 2023

Had an oil change done. A few days later, my splash guard shield fell. Screws were missing. More

by Lg0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We take this seriously and will review our procedures to ensure quality service. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 02, 2023

Good service . He explained to me what he recommends service done to my car. Gracias 🙏 More

by Mongamera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your service needs! We're glad to hear that you had a good experience, and we're here to assist you whenever you need service recommendations or assistance with your car. Gracias for your trust!

November 02, 2023

As soon as I arrived, I was very well greeted. Everything was explained to me. It was just a great experience. More

by lynelle_rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you had a great experience with us! Providing excellent service and explanations is what we strive for. If you ever need assistance in the future, please feel free to reach out. Enjoy your vehicle!

November 01, 2023

Very pleased with service. Julie was very pleasant it was nice to work with her. More

by cnunez1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Julie provided you with excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Safe travels!

October 31, 2023

Great service quick in and out highly recommend to all my friends and family thanks again TY! More

by pacheco_3187
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank YOU for trusting us with your automotive needs and for writing this great review!

October 31, 2023

Fast friendly and great cars. Sales associate was understanding and helpful. Also very knowledgeable and professional. More

by sgatlin2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the kind words! Please come again!

October 31, 2023

Very well-managed and excellent customer service. The transaction was not stressful and we got the car we wanted and needed. More

by vermeer5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Tabatabai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Car-buying should be easy and enjoyable. Glad that was the reality for you!

October 31, 2023

Lo mejor el mejor trato cuidan muy bien el carro y nos ayudan en todo!!! More

by torresrodolfo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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Nov 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and for choosing us for your car needs! We're here to provide you with excellent service and take good care of your vehicle. If you have any questions or need assistance in the future, please don't hesitate to reach out.

October 31, 2023

Amazing! !! Before I’ve waited x 4 hours for service, now x2 hours only!!! The maintenance service is good!!! More

by imeldaslucass667775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Ramiro
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Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Efficient and effective service is always the number one goal -- thanks for the awesome review!

October 31, 2023

Bryan’s customer service was horrible. Took My 2023 Honda Accord hybrid to update the system and guess what it was not fix. My car was there at the service center all day Friday and I stil More

by Juanaramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Rivas
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Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience, and we understand your frustration. Our team always aims to provide the best service possible, and we apologize for falling short this time. If you decide to give us another chance in the future, we'll work diligently to ensure a more positive experience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Nov 06, 2023 -

Juanaramirez responded

I left a voicemail to Christina Ortega the manager there about 3 days, and she hasn’t return my call. My vehicle still shows a message ; “system updated is not available. See your dealer “

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