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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,315 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,315 reviews

March 15, 2025

Christy Nuval was our dealer, and she was so helpful to us. She made our first car buying experience even more memorable with her kind personality. She is through and through with every detail and will ens More

by remyturla
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It’s wonderful to learn that Christy Nuval made your first car-buying experience memorable with her kind and thorough approach. Your heartfelt feedback is a true testament to the passion we bring to every customer interaction. We’re proud to have team members like Christy who ensure you get the best deal and service.

March 14, 2025

It was busy, but the offers were great and service was excellent. I would recommend this dealer to friends. More

by martinperez88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new-to-you Honda, Martin! A busy dealership is a good one! We hope that's the experience that you enjoyed. When you're ready for your first service appointment, we're here to support you. Thanks so much!

March 14, 2025

The Norm Reeves Honda dealership employees are very professional and kind.They always provide me with excellent and prompt service. More

by maryhelensaenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your kind remarks about our professional and prompt service truly brighten our day. It’s rewarding to know that our team consistently meets your expectations every time you visit. We deeply appreciate your continued support of Norm Reeves Honda Cerritos.

March 14, 2025

Honda dealer worker did an awesome job, I would recommend people to your company, your co workers were excellent More

by patsyalvarez10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It’s great to hear that our dealership worker left such a positive impression and that you would recommend our services to others. Your endorsement of our team’s excellence motivates us to keep delivering outstanding service. Thank you for taking the time to share your experience.

March 14, 2025

Good dealership, lot of customers even on a raining Tuesday. However, the wait for an "express" oil change took 2.75 hours, too long. More

by wxlypee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your honest feedback and are glad that our team was helpful, though we do apologize for the wait. While we strive to keep our service efficient even on busy days, your comments highlight an opportunity for improvement. Thank you.

March 14, 2025

Leo Lazcano was great as an advisor and very friendly. According to my paper it stated that they inspected my tire pressure. But the following day my tire pressure light came on. Since it was late at nigh More

by tazukorni
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
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Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re glad Leo Lazcano left a positive impression with his friendly and professional advice during your visit. At the same time, we regret any inconvenience caused by the subsequent tire pressure concern and appreciate you sharing your experience with us. If you'd like to discuss this further, we're here to help. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 14, 2025

Need better customer service. Return phone calls or service providers answer phones when calling for status on vehicle More

by Sandlot522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We recognize the importance of timely communication and are always working to refine our processes so that customers feel fully informed. Your input is truly appreciated as we continuously strive to enhance our service. If you'd like to discuss your concerns further, please reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

March 14, 2025

Always great customer service and helpful Friendly attentive and honest with addressing issues with my vehicles More

by ida.rucker
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Mar 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

All these positive adjective makes us so happy, Ida! We're pleased that you appreciated the hard work that Joseph provided to you. Please let us know what else we can do for you. Thank you!

March 14, 2025

The service was very good. Javier has very good customer skills. I will always return to get my car service at the Honda dealer. Thank you for your excellent service. More

by lindacatano
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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Mar 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for trusting Javier with your vehicle’s care, Linda! We’re committed to earning your loyalty through consistent, reliable service, which apparently Javier provides. We’ll see you next time you’re due for Honda maintenance, which you can schedule online!

March 14, 2025

Every time I come in, everyone is always helpful. They are always on schedule. Great More

by stephmolina05
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Mar 17, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Knowing that our team is consistently on schedule and ready to help makes all our efforts worthwhile. Your recurring positive experiences speak volumes about the dedication of our staff. We’re grateful for your loyalty and look forward to welcoming you back soon.

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