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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,892 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,893 reviews

July 18, 2026

Once i arrived in the morning i was greeted and helped by the young guy who approached me. I waited for a few mins until i meet with Javier who took care of me and helped me through my visit More

by perlasalazar5
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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Jul 20, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A great relay depends on every teammate doing their part, and it sounds like our team worked together beautifully during your visit. From the friendly greeting when you arrived to Javier making sure everything was taken care of, we're delighted you felt well looked after. We appreciate your review and look forward to seeing you again!

July 18, 2026

Great experience Great experience, Great experience , Great experience , Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great exper More

by perlasalazar5
Recommend Dealer
Yes
Employees Worked With
Oscar
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Jul 20, 2026 -

Norm Reeves Honda Superstore Cerritos responded

If "great experience" is on repeat, we'll happily keep listening. Thank you for filling your review with so much enthusiasm, because it tells us our team delivered the kind of visit we strive for every day. We truly appreciate your support!

July 18, 2026

It's clean and has many support staffs. To make a payment took a long time More

by keffelewelfy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Suranga Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2026 -

Norm Reeves Honda Superstore Cerritos responded

While we're pleased you found our dealership clean and well-staffed, we're sorry to hear the payment process took longer than expected. We'd welcome the opportunity to learn more about your visit and see where we can improve. Please reach out to us at your convenience so we can discuss your experience in greater detail. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 18, 2026

Great customer service. Very fast service and great detail on the service i needed on my car . More

by dianaavila823
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
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Jul 20, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Quick stops only matter when the work is done right, and we're happy our team delivered both speed and attention to detail. Thank you for trusting us with your Honda, and we're glad we could get you back on the road in no time.

July 18, 2026

Customer oriented No pressure, we were not rushed in making decisions. Any offer or counter offer is considered by management with courtesy More

by crispin8250
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
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Jul 20, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Every great adventure starts with having options, and we're glad you never felt pressured to make a quick decision. Our team works hard to create an environment where questions, offers, and conversations are always welcomed. We appreciate your trust and hope you're loving your new Honda!

July 18, 2026

Poor communication My car was scratched, I emailed pictures to the supervisor and my service advisor, no one got back to me. I had to call and complain just to get a response. They did take full accou More

by prencs82
Recommend Dealer
No
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Jul 20, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We recognize how important timely communication is throughout the service process, and we're sorry to hear your experience didn't reflect those expectations. We'd appreciate the chance to speak with you directly about your visit. Please don't hesitate to reach out when you have a moment. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 17, 2026

Easy, accommodating, quick Understood & provided needed work. Work was completed ahead of schedule & inexpensively. More

by rick.bugental
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
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Jul 20, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Fast doesn't have to mean rushed, and we're happy your experience proved that. Our team enjoyed getting everything completed ahead of schedule while keeping the process straightforward and affordable. Thanks for sharing your experience, Rick!

July 17, 2026

Dealership did not have the vehicles i went to see prepared. Dealership was not up front regarding the accident the vehicle was in. Then they did not pay the full payoff amount finance company my prev More

by efbuitragojr
Recommend Dealer
No
Employees Worked With
Jason Fuentes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Fuentes
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Jul 20, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Your feedback is important to us, and we're sorry to hear your experience didn't meet your expectations. We understand the concerns you've shared and would appreciate the opportunity to discuss them with you directly to better understand what occurred. Please contact us when it's convenient for you. We'd value the chance to speak with you further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

July 17, 2026

I was very happy with the service that Leo provided. He took care of my car & I received it back in a timely manner.. More

by lizcalenz
Recommend Dealer
Yes
Employees Worked With
Leo lescaro
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Jul 17, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Leo was right on par with the service you were hoping for. He took great care of your vehicle, kept everything moving at a steady pace, and made sure you were back on the road without missing a beat. We'd call that a hole-in-one. Thanks for sharing your experience!

July 17, 2026

Great customer service. Staff was friendly, approachable and respectful. Answered any questions and concerns. Made everyone feel welcomed. Staff was attentive. More

by Idalia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Olvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Valdez
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Jul 17, 2026 -

Norm Reeves Honda Superstore Cerritos responded

There's something special about walking into a place where everyone makes you feel like there's already a seat waiting for you. It means a lot that our team created that kind of welcoming atmosphere by answering your questions, listening to your concerns, and making you feel comfortable throughout your visit. Thanks for spending part of your day with us.

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