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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
12,314 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 12,315 reviews

October 08, 2026

I had an appointment at 7 a. m.; I arrived on time, but I ended up waiting for two and a half hours. More

by Janet1216serna
Recommend Dealer
No
Employees Worked With
Very disappointed with the wait for maintenance.
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Oct 09, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for letting us know about your experience. Starting your day with a 7 a.m. appointment means you're counting on a smooth, timely visit, and we hear your frustration. Janet, our team would welcome the chance to connect with you directly. Please contact us at your convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

October 08, 2026

Friendly folks, clean building, knowledgeable and courteous representative, professional. Thank you for the personable service More

by goofy4321
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Oct 09, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Friendly faces, a spotless building, and a knowledgeable rep? Our team aims for every visit to feel like walking into a beautiful open house! Thank you for noticing the details. The doors stay open and the welcome mat is always out.

October 08, 2026

super helpful and grateful that they were able to help us within the time being More

by kaydasieng06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Saboor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lan Thang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Helping you within your time frame is our version of getting Cinderella home before the clock strikes midnight! Our team loves a happy ending. The carriage is always waiting for your next visit.

October 08, 2026

He explains what the car needs according to the code on the screen, and also he give me a discount at the end. More

by A_rod_mon
Recommend Dealer
Yes
Employees Worked With
George
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Oct 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

George speaks fluent "car," and he's happy to translate! Turning dashboard codes into plain answers is one of his favorite parts of the job. Next time your car starts talking in code, he'll be right here with the dictionary.

October 07, 2026

Service was great except the checking in process took a little bit longer.arrived at 205pm for a 215pm appointment I was helped by 235pm More

by 2meleric7
Recommend Dealer
Yes
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Oct 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Great service is the main event, and we hear you that the opening act ran a bit long! Next time, we're aiming to get you from the lobby to the front row before the lights go down.

October 07, 2026

I would definitely recommend Hossain to anyone looking to purchase a Honda. Thank you, Hossain, for your help! More

by Mandeepsaini626725
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

If there were a guidebook for buying a Honda, Hossain would be the top pick on page one! Your recommendation will help the next traveler find their way to him. Safe travels in your new ride.

October 07, 2026

Everyone else promised callbacks never came, and my calls and texts went unanswered. The communication was terrible from the beginning until the end. More

by erikamelgar.em
Recommend Dealer
No
Employees Worked With
Robert
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Oct 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi Erika, we're sorry to hear communication was such a frustrating part of your experience. Staying informed matters, and every customer deserves clear, timely updates. Our team would like to connect with you directly to hear more. Please reach out at your convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

October 07, 2026

Everything was excellent. The buying process was easy transferring from a lease to a full purchase More

by albert-j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Oct 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Albert, going from leasing to owning is like moving from renting to holding the keys to your very own home! Our team loves making that move easy. Hang a welcome sign on the dashboard, because this ride is officially yours.

October 07, 2026

Excelente atención con la señorita Lili mares muy amable muchas gracias por ayudarnos a obtener nuestra nueva honda pilot 2026 rojita estamos muy contentos mi familia y yo Dios la bendiga.🙏🏻 More

by Adriel Steve Solorzano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lili Mares
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2026 -

Norm Reeves Honda Superstore Cerritos responded

¡Muchas felicidades, Adriel! Lili disfrutó mucho ayudarle a usted y a su familia a estrenar su Honda Pilot 2026 rojita. Ahora solo falta llenar los asientos, poner la música favorita de todos y salir a crear nuevos recuerdos.

October 07, 2026

Lili is very kind, patient, and transparent truly the best person to help you purchase your vehicle! More

by Dl121904
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lili Mares
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Kind, patient, transparent: that's our Lili! If we all strive to be a little more like her, the world (and the showroom) will be a better place. Thanks for recognizing the work she put into your purchase.

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