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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

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Employees
Reviews
Vehicles
4.5
11,784 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,784 reviews

June 28, 2026

He rushed appeared irritated. Appeared he wanted to be done quickly. Fake smile His smile was forced. Seemed irritated More

by aloalbo
Recommend Dealer
No
Employees Worked With
Thank sabatier
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Jun 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, we're sorry to hear your experience was rushed. We genuinely appreciate every customer and are always glad to see you stop by, even on busy days. We appreciate your feedback and hope to deliver a better experience the next time you visit. If there's anything else you'd like to discuss, please reach out. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

June 27, 2026

Nick was amazing never pressured me or consistently contacted me. Only messaged to seek if Interested and let me know when shipment was arriving. Frank made the process completely stress free More

by londonundergrnd
Recommend Dealer
Yes
Employees Worked With
Nick and Frank
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Jun 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Some of the best adventures begin with patient guides who know exactly when to step in. Nick kept you informed without overloading your inbox, while Frank helped everything come together with ease. We hope your new vehicle takes you somewhere worth adding to the camp scrapbook.

June 27, 2026

This dealership has great staff that are very helpful,nice place to get your car mantinanced. More

by jason.gon7011985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

The best gatherings aren't fancy. They're simply filled with helpful people who enjoy taking care of their guests. It's wonderful to know the team made your maintenance visit a positive one. Thanks for visiting us this summer, Jason.

June 27, 2026

Good customer service he kept me post and I like that it took a little longer but it was a holiday so it was cool More

by cherylgilbeau
Recommend Dealer
Yes
Employees Worked With
Michael
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Jun 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Every forecast comes with a few changing conditions, especially around a holiday, and keeping you informed is just part of the job. We appreciate your patience while the team worked through a busy day. A little communication can go a long way when everyone is watching the same skies.

June 27, 2026

Without an appointment, I always feel welcomed and my car gets serviced I trust Leo Lazcano and trust Honda to evaluate and service my car with anything it needs More

by pachuche
Recommend Dealer
Yes
Employees Worked With
Honda Advisor: Leo Lazcano
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Jun 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Everyone has that one place where they know they'll be greeted by name and treated well, and your visits with Leo carry that same familiar feeling. Feeling welcome, even without an appointment, is exactly the atmosphere we hope to create. That's what turns routine maintenance into something people actually feel good about.

June 27, 2026

Dealer staff are very attentive with customers Dealer staff let customers know any delays or information about their car being serviced during waiting period More

by pachuche
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Jun 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A good departure board keeps everyone informed, even when schedules shift. We appreciate you noticing the team's efforts to provide updates throughout your visit.

June 27, 2026

It has def improved since going with Ruben, he makes it stress free and when something needs attention he does it in a manner that doesn't make me feel stressed .. which is amazing since car trouble is no More

by cndlpzlpz
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Jun 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A good yoga instructor knows how to bring calm, and Ruben brought that same energy to your visit. Taking time to explain recommendations can completely change the experience. It's nice to know your service visits have become something you can approach with confidence.

June 27, 2026

It took less than an hour to replace my brake fluid. I was in and out. And your mechanics are quick. So far, very good service! More

by Busybee1950lm
Recommend Dealer
Yes
Employees Worked With
Michael Kerr
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Jun 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

An express train keeps moving because everyone knows their role, and that's the feeling your visit brings to mind. The team worked efficiently while making sure your vehicle received the attention it needed. Before long, you were back on your way with one more item checked off the day's schedule.

June 27, 2026

The staff is always friendly, fast, and helpful. They make the whole process easy and are always willing to answer any questions. I really appreciate their professionalism and consistently excellent More

by deniseruiz04
Recommend Dealer
Yes
Employees Worked With
Ramiro
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Jun 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Every great quilt is stitched together one piece at a time, and exceptional service works much the same way. A friendly greeting, a helpful answer, and consistent professionalism all come together to create something lasting. It's rewarding to know those little touches don't go unnoticed.

June 27, 2026

Really fast. We had started everything before us heading to the dealership not much of a wait time. More

by selene_gayosso
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Checking in online before a flight always makes the trip feel easier, and preparing everything before your visit creates that same kind of experience. Spending less time waiting meant more time enjoying your new vehicle. That's the kind of smooth departure everyone appreciates.

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