Norm Reeves Honda Superstore Cerritos

Susanna did an amazing job showing me their new 2022 Honda Civic Sport. She answered all my questions on the car and was not pushy at all. Honda Civic Sport. She answered all my questions on the car and was not pushy at all. More

Very friendly and informative. Very good salesperson. She help test drive a brand new 2022 Honda Civic sport. It was a very good car honestly She help test drive a brand new 2022 Honda Civic sport. It was a very good car honestly More

Christy was very easy to deal with. No fuss. No fluff. Straight to the point. Makes herself available anytime. Goes out of her way to answer all questions. Straight to the point. Makes herself available anytime. Goes out of her way to answer all questions. More

Beware of the FINANCE department. They will hard-sell you an expensive Karr security system which is (I've been told by another dealership) redundant since the Honda factory system is excellent. After 4 dis an expensive Karr security system which is (I've been told by another dealership) redundant since the Honda factory system is excellent. After 4 disastrous Karr misfires preventing me from driving my car (2 requiring tow truck calls) I had the Service department remove it which they graciously did in 15 minutes, But when I tried to see about a partial refund, the FINANCE department not only gave me the shuffle, the guy was actually vicious about it, accusing me of not knowing how to use it correctly and that I was the first customer ever to complain. Really? Among how many thousands of customers of the largest Honda dealer in the world? I had previously mentioned problems with the alarm system to another dealership and they told me customers actually have them remove these Karr systems sold by Norm Reeves for the same reason I wanted it gone but that I should save the removal cost and go back to Norm Reeves because they would remove it for free, which they did. But, I am still out several hundred dollars, with a lot of frustration and time wasted and clearly they will never make this right. The fact that they were nasty about it and didn't even try to make it right is what lacks integrity. The customer is just a number in their immense sales volume so losing one means nothing to them. I will never return there. You would be smart to do the same. More

Excellent service, honest and straightforward. She works very hard to assist customers like us and very sincere. Thanks so much for the great time. T very hard to assist customers like us and very sincere. Thanks so much for the great time. T More

Thank you so much with all your help.You were amazing.. Thank you so much with all your help. You were amazing.. Plus i liked her fancy shoes. She was very elegant and patient and made everything so easy. Thank you so much with all your help. You were amazing.. Plus i liked her fancy shoes. She was very elegant and patient and made everything so easy. More

Susanna Yim is the best salesperson I've ever worked with. Incredibly patient, kind, and an overall wonderful person. Honda has a lifelong customer in me because of her. with. Incredibly patient, kind, and an overall wonderful person. Honda has a lifelong customer in me because of her. More

Great customer service. For my first time, couldn't ask for more! All my questions where answered, as well given with Great choices, highly recommended for more! All my questions where answered, as well given with Great choices, highly recommended More

Jojo was very helpful in finding my car that I was looking for. The customer service was exceptional and he was very patient and understanding of what I needed. He made sure I left happy and satisfied looking for. The customer service was exceptional and he was very patient and understanding of what I needed. He made sure I left happy and satisfied with my new car! I highly recommend Jojo as a dealer because he made me feel comfortable and I guided me through this process as a first time buyer! Thank you Jojo Bayas!!!!!! More

Christy was great!! She made my car purchase quick and easy. All my questions were answered and she was very knowledgeable. I felt comfortable working with her. easy. All my questions were answered and she was very knowledgeable. I felt comfortable working with her. More