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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,319 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,319 reviews

February 13, 2025

Ramiro is very helpful and informative, any question or concerned I had was answered over all service was quick and efficient. Ramiro is one of the best advisors I have been helped by. More

by alvarezyesenia1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
Feb 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

All this praise for Ramiro makes us so happy, Yesenia! It means that our team is on track for providing high-quality Honda service. Remember that you can always consult with our service team if any questions or issues arise. Thanks so much!

February 13, 2025

Had my car serviced on a Thursday. 4 days later I had a dead battery and was stranded. Called dealer. Told me my battery was fine. AAA said it was at 9% and I bought a new battery More

by blondediana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration regarding your battery issues, Diana. We will use your feedback to address issues like these with our service team. Then, you can enjoy a five-star experience if you choose to return. If you'd like to discuss this in further detail, we welcome your feedback. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 13, 2025

Thanh gave excellent service every time. He is very friendly and knowledgeable. Made my experience great! More

by Rthoek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
Feb 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled that your Honda service visit went so well with Thanh's help! Remember that we also have service specials to make the visit even better. Thanks so much, and we'll see you again!

February 13, 2025

The employees are nice. The service was completed pretty quick. The only reason for my 3 star is the fact they checked tire pressure (or so I was told it had been checked) b More

by ambrizz714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Feb 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you bringing this matter regarding your tire pressure monitoring system to our attention. We will be addressing these types of issues with our service team. If you would like to talk to a dealership representative, feel free to reach out to us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 13, 2025

The service to wait 20 min. Even though you have a appt. But car was ready in a hour. More

by sammycorrea4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Feb 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a very efficient appointment for your Honda, Sammy! We also offer Express Service if you're looking for routine maintenance in a hurry. Thanks for stopping by, and we hope to see you again!

February 13, 2025

Amazing service! Went to get some maintenance done and had a recall was all was taken care of it the same day. Very happy More

by thexcitment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Feb 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That was a good catch by our service team! We're glad that your maintenance appointment uncovered some issues that we could take care of for you. Thanks for putting your trust in us! When you're ready for another appointment, we recommend that you schedule it online.

February 13, 2025

Service was very good. All employers I dealt with was very kind and professional. My finance rep name is not listed, but I was very pleased with his service. More

by erroljackson07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lan Thang
Feb 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Errol! We're pleased that everyone treated you well and that you received the information that you needed. If you decide that you'd like to add accessories, please get in touch with us. Thank you!

February 13, 2025

We had excellent service at this dealership. We will continue to visit this place. Really recommend this dealer. More

by MariaH07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What a nice recommendation, Maria! We appreciate you taking the time to write this review and look forward to serving you again. Feel free to make a service appointment online. Thank you!

February 12, 2025

I believe Aaron was my Rep who was very pleasant and had excellent customer service which means a lot to me! Thank you Aaron and keep up the good customer service it’s very important! More

by thompsonzq13942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Aaron is one of the many service employees we value at our dealership! He demonstrated the type of service we want our customers like you to receive. If you want to make your service appointment even better, remember to check out our service specials. Thanks so much!

February 11, 2025

Service writer was knowledgeable, wait was reasonable. Would have appreciated a working coffee/refreshment center. More

by barryalankogen
Recommend Dealer
Yes
Employees Worked With
Leo
Feb 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's great to hear that you were satisfied with your latest Honda service visit, Barry! We appreciate your feedback on our refreshments as well and take your comments into consideration. Thank you, and we'll see you next time!

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