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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,785 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,786 reviews

June 25, 2026

Courteous staff. Clear explanation of required service. Kept customer in the loop. Will continue to solicit services from Norm Reeves Honda. More

by Rgutierr
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Jun 26, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Courtesy? That's a 10. Clear communication? Another 10. Keeping you informed from start to finish? We'll make that a perfect score across the board. We're honored to have earned your continued trust, and we'll keep training for another championship performance the next time you visit.

June 25, 2026

Christina's service was outstanding she got me an approval that I thought no one could do , she was so wonderful with me and my family my children are still asking to come back and see her . Her know More

by timfisher16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Some people deserve more than a thank-you. They deserve a day in their honor. Christina's dedication, knowledge, and heartfelt care helped turn what felt impossible into a blessing for your family, and we're thrilled she made such a lasting impression. We'll happily add your nomination to the Christina Appreciation Day festivities.

June 25, 2026

Most of my experience are fair. For the most part I always find something wrong. More

by ravalo90710
Recommend Dealer
No
Employees Worked With
Honda
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Jun 26, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi there. We want our guests to have a great time every time they visit us, and it's concerning to hear you've experienced repeat difficulties. We'd appreciate it if you could reach out to us with some more details, so we can give these concerns the proper attention they deserve. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

June 24, 2026

Always informative in what my vehicle needs and the work gets done in a timely manner More

by a.cast25
Recommend Dealer
Yes
Employees Worked With
Javier peña
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Jun 24, 2026 -

a.cast25 responded

I’ve gone to two other dealers for service and this is my preferred one I haven’t had any issues with their service

June 24, 2026

The service department is organized unlike other honda service center that is a bit chaotic in pulling your car in. The wait wasn’t bad to get my vehicle serviced but I had to take it back for some issue. More

by emangalao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Saboor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Barr- Awesome!
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Jun 24, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A well-run service department is a lot like an orchestra. Everyone has a role, and when they're working in sync, the experience feels smooth and organized. We're delighted Michael helped keep everything in tune, especially when it came time to address your follow-up concern. His dedication deserves a standing ovation, and we'll make sure he hears yours.

June 23, 2026

They were ver mindful on my time and got my car serviced quickly. The service rep was very kind and helpful. More

by lescobedo01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Jun 24, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Great service and respect for your time make a winning combination. We're glad Michael helped get your vehicle serviced quickly while making the process easy and convenient. The best trips are the ones without unnecessary stops.

June 23, 2026

Great and easy! It's always great service and the people are so attentive! It's a pleasure.... More

by joline733
Recommend Dealer
Yes
Employees Worked With
Julie and an adviser who she recommended to assist me.
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Jun 24, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Attentive service never goes out of style. We're happy your visit was easy, enjoyable, and filled with the kind of care that keeps people coming back. A review like yours is one we'd happily place on the staff picks shelf.

June 23, 2026

Thanh Sabatier was awesome! He kept me updated on the status of repairs on my daughter's white Honda Accord! I only wish they would have WASHED the car as a courtesy since we sp More

by yvarenas
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Jun 24, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Every great team needs a captain who keeps everyone informed and moving toward the same goal. We're thrilled Thanh kept you updated throughout the repair process and provided the communication you deserved. We also appreciate the note regarding the wash. Your feedback helps us polish the experience in more ways than one.

June 23, 2026

Excellent And good service and attention Good treatment They answered all my questions. Thank you for yours service More

by tperalta79
Recommend Dealer
Yes
Employees Worked With
Jessy Gonzalez
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Jun 24, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Clear answers and great service can make all the difference. We're delighted Jessy helped make your experience positive from beginning to end. We'll gladly add this review to the good-news section of our day.

June 23, 2026

Always ready to help you Pleasantly surprised and impressed that the got me in and out with my oil change More

by christine67tapia
Recommend Dealer
Yes
Employees Worked With
Don't remember, it he was great service
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Jun 24, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Getting in and out quicker than expected feels a little like finding an extra prize in the box. We're happy the team helped make your oil change both efficient and enjoyable. Sometimes the best surprises come with four wheels attached.

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