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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,683 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,683 reviews

June 02, 2026

Leo was an excellent service associate- making sure that he helped us as much as possible. Thank you Leo. More

by stephhy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Some people have a knack for making customers feel taken care of, and Leo seems to fit that description perfectly. We're glad he went the extra mile to assist you and make the experience a great one. Thank you for sharing your feedback.

June 02, 2026

Unprofessional & non helpful. Customer service was poor with no explanation of how to operate any of the car's features. Was very disappointed in the whole experience More

by jeffbek88
Recommend Dealer
No
Employees Worked With
Ash Mofrad
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ash Mofrad
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Jeff. We understand why leaving with unanswered questions about your vehicle's features would be disappointing. Your feedback is valuable, and we'd welcome the chance to speak with you directly about your experience. Please feel free to reach out at your convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

June 02, 2026

Trevor Rodriguez is great and honest service advisor. He was able to go over in details of the services that my vehicle needed. He was able to go over and explain the services that my vehicle has been do More

by vanegas_veronica
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Veronica. Trevor clearly knows that every vehicle has a story. We love that he took the time to review years of service history with you and make sure you felt informed about the road ahead. Thank you for sharing your experience.

June 02, 2026

Had an appointment at 1030, my car wasn't seen till 1130. and I was out by 130. I feel that's a long wait at the dealership. More

by kminla
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, we do apologize for the wait you experienced. We know your time is valuable, and it's not ideal. At the same time, we appreciate your four stars, and it's nice to know you would still recommend our service. Hopefully, next time will be a full five-star experience.

June 02, 2026

As always great customer service. . Great customer service the dealership team it's highly trained and trustworthy very professional. More

by joniyfu
Recommend Dealer
Yes
Employees Worked With
Customer service representative.. Trevor Rodriguez ????
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your continued support. A great service visit takes a lot of people working in sync behind the scenes, and we're glad our team continues to deliver the professionalism and trust you've come to expect. We truly appreciate your confidence in us.

June 02, 2026

Zero follow up for work not completed due to dealership computer problem. Was there 3 hours and no apology. Visit was 5/20 and still no follow up. More

by Chattown
Recommend Dealer
No
Employees Worked With
Ruben Marquez
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing these details. Having unresolved questions linger for weeks after a visit can be frustrating, especially when you're waiting for information. We'd welcome the opportunity to speak with you and learn more about your experience. Please reach out when it's convenient for you to do so. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

June 02, 2026

Pleasant Great service, fast Fast and easy. Thanh made you feel comfortable and welcome. He's very knowledgeable. More

by Echan2004
Recommend Dealer
Yes
Employees Worked With
Thanh
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

The best neighborhood spots are the ones where people make you feel comfortable right away, and it sounds like Thanh did exactly that. We're glad he helped make your visit quick, easy, and informative. Thank you for taking the time to share your experience.

June 02, 2026

Excellent service per usual. Ramiro always takes great care of my HR-v. Always recommended to my friends and family. Excellent service per usual. More

by Mfuentes3-
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

There's something special about having a go-to person you can count on year after year. We're happy Ramiro continues to earn that trust and appreciate your loyalty to our team.

June 02, 2026

Amazing customer service He answered all my questions, assisted me in savings and explained all the things I needed for my car More

by brianxreyes
Recommend Dealer
Yes
Employees Worked With
Thanh
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Brian, thank you for the great review. Taking the time to answer questions and explain things clearly can make all the difference, and we're glad your advisor helped you feel informed every step of the way. We'll be sure to share your kind words.

June 02, 2026

The experience was fine, they got the work done the same day and left my car feeling great. It was a bit expensive More

by laurareyna1217
Recommend Dealer
Yes
Employees Worked With
Different advisers
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Laura. We're happy to hear that the quality of our service met your expectations. We put a lot of thought and care into the work we do. At the same time, we always want to make sure our customers feel 100% confident. If you have questions about the price, please reach out.

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