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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
11,694 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,694 reviews

April 10, 2021

Jojo Bayas is a good sales man that’s why came back to him and get another car I recommend him to anyone, Ritchie Reynolds More

by ritchie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Ritchie, thanks for the fantastic feedback and we're pleased that Jojo was able to be of assistance to you again while buying a new car! Take care!

April 10, 2021

Susanna provides excellent customer service. Very accommodating and helpful thats why we always go back to her to get our cars. Very happy with her service. More

by ed/jen
Recommend Dealer
Yes
Employees Worked With
Apr 12, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5-star rating and review, Ed & Jen! We're thrilled by the positive feedback on Susanna, and we hope to see you again.

April 10, 2021

Luis helped me secure the exact car I wanted and worked with my schedule to make it happen. I first contacted him about a month ago and we stayed in touch to make the deal happen. After weeks of following More

by Mark Santos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Gomez
Apr 12, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Mark, thank you for taking the time to write this lovely review of Luis and your experience of purchasing a vehicle for the first time. Congrats!

April 09, 2021

Great customer service ! Susanna made buying my new Honda so easy . She found me exactly what I was looking for . Very highly recommended if your looking for a new car . More

by nina.hosbrough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Norm Reeves Honda Superstore Cerritos responded

We're very glad to hear it, Nina. Thanks for the fabulous feedback and rating, and congrats!

April 09, 2021

I purchased my first car through Meysam and he did an awesome job walking me through the process and making it possible for me to get my brand new car! More

by KaylaMFarmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Congrats on your brand new car, Kayla! We're happy that Meysam could help you throughout the process and make it an easier experience for you. Enjoy!

April 08, 2021

Service rep was Rude on the phone. I had safety issue and was told it's not about the customer. It about when the service department feels like servicing your car. More

by Timszer1000
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Arrogant white guy
Apr 09, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are concerned by your review as it does not reflect the type of customer service we strive to provide at our location. We’d love to talk with you about your experience when you have a moment. Thank you for your time. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

April 08, 2021

I had an amazing experience at Norm Reeves Honda in Cerritos, not only once but twice! Kelvin Funes helped my son and I, get the vehicle that we were looking for. He is very knowledgeable and provided More

by N. Morales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Funes
Apr 08, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the awesome review! We work hard to meet the expectations of our customers and provide memorable experiences. Congrats on your purchase and enjoy!

April 07, 2021

Excellent service, very thoughtful and considerate. Nice and humble person, thank you for being a great person . I really appreciate everything. Thank you for your patience More

by Daisyburgos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the awesome review! We work hard to meet the expectations of our customers and provide memorable experiences. Take care!

April 07, 2021

Susana was very helpful, I had talked to another salesman at this dealership over the phone and they weren’t too helpful, where as Susanna exceeded my expectations, was very informative and friendly. I will More

by gogle62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking the time to leave such a positive review of Susanna. Take care!

April 07, 2021

Susanna Was extremely helpful! It was my fiancé’s first time purchasing a car and like and 20 something year olds we don’t have the best credit but she made it work! She is wonderful and has a good attitud More

by xojoceyy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Norm Reeves Honda Superstore Cerritos responded

Congrats to your fiancé's first car purchase, and we're glad Susanna was able to help make it a great experience. Thanks for sharing!

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