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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.6
8,202 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,202 reviews

April 20, 2016

Surprised on how simple it was! I did my research and I kept coming back to the newly designed Honda Civic. Kim Kelly explained the program well and I was completely happy with my de More

by Satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We'll be sure to pass your thanks on to Kim Kelly. We look forward to working with you in the future. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 19, 2016

excellent experience EVER!! SONNY WU is the best salesman EVER!! the best experience... excellent service.. me and my husband had the worst experience with honda glendale , rudes More

by PAULA panaligan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonny Wu
Apr 20, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thanks Paula for the outstanding review! It’s quite an accomplishment to hear that Sonny and our team provided you the best dealer experience ever! At Norm Reeves Honda, our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. We are glad to hear you loving your new 2016 Honda Civic EX. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 18, 2016

Amazing Experience Traded in our 2013 leased Honda Civic for a brand new 2016 Honda Civic. Our first experience with Kim Kelly back in 2013 was top notch. So much so tha More

by Stephanie Nichols
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Stephanie, thank you for taking the time to share your feedback! I am very pleased to hear that Kim Kelly’s consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy brand new 2016 Honda Civic from Norm Reeves Honda. We can’t wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook before you come in. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 18, 2016

Kan you Thaks Kan You for all your help He is a good seller i ever meet he work hard to find the car i needed and best prise thaks man for all you done fo More

by Army79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kan You
Apr 18, 2016 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking time to leave us a great review! We are pleased to hear Kan You did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 18, 2016

Glad I went Norm Reeves The process of buying a car is already difficult. Norm Reeves made my experience so easy. The in and out time was very short. Thanks! More

by fudgecandi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Buysman
Apr 19, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. Enjoy your new car! Be sure to like us on Facebook to catch the latest specials! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 18, 2016

Awesome experience!! I worked with Michelle and she was absolutely fabulous in getting me the best price and completing all the paper work. I would personally recommend Mi More

by RP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Villanueva
Apr 19, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing about your visit with us and congratulations on your new car! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. Michelle is an asset to Norm Reeves Honda and it is encouraging to hear that she impressed you by delivering our trademark service. Remember to check out our Facebook page for the specials we offer exclusively for our likers and followers. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 18, 2016

Very Pleased I was very pleased with my experience. Salesman Greg Buysman was very helpful and made the experience very pleasant. I absolutely love my new car! More

by evrsalovich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Buysman
Apr 19, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for taking the time to provide such great feedback. We couldn't be happier that you were pleased with your experience here at our dealership and that Greg was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Be sure to like us on Facebook to catch great service specials! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 17, 2016

Great experience I came in on friday, april 8, 2016. Lito Bayas was very helpful and went above and beyond with helping me get the right car and a great deal. Thank yo More

by kccccc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lito Bayas
Apr 18, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Lito was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by liking us on Facebook. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 17, 2016

Awesome Experience Michelle, Kim Kelly and of course Flora from prospectors credit union made this a stress free, unbelievable experience of a lifetime at a dealership More

by Mustard Green
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan , Michelle Villanueva
Apr 18, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to write about your experience with us! At Norm Reeves Honda, we strive to ensure that no question or concern goes unanswered and it’s encouraging to know that Michelle, Flora, and Kim were able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a car that accommodates their lifestyle. We look forward to working with you for your next servicing need; remember to find us on Facebook to receive access to our exclusive coupons. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 17, 2016

Great experience This was the best car buying experience I have had with a car dealership and I have been through plenty of dealerships. The deal and customer service More

by Whomejsaldana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mucio, Ted Suh
Apr 18, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Ted and Mucio are great assets and we're thankful to have them on our team. Don't hesitate to reach out if you have any further questions or needs. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

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